Dunkin' - Wilton Manors

The woman working this morning at the counter taking the orders was phenomenal! didn't know anything about how to use the point system or anything on the app and she just walked me through it real quick, but it really showed her taking the excellent extra initiative when it wasn't necessary and I'm deeply grateful.

Never in my life have I been treated so horrible at an establishment.I use the app to get the point to eventually redeem for a freebie here and there. Today at 2:31 pm a young man, who gave me the name Nu-Nu, told me that they no longer make ice coffee for the coffee you get to redeem for the points. Which is strange because at this exact location I’ve got this same thing several times. So I asked who said that’s the new rule and his response was my coworkers. So I said may I have your name. He said nunu and asked can he have mine. I said Sarah. And I said I guess I have to go to a different location and I’d never heard of that. He then mocked me repeatedly yelling my name and laughing saying he didn’t feel like making my coffee anyway. So I had to leave without my coffee and with my two kids crying without getting their doughnuts. Customer service has really died. And the young man named Nu-nu is working in the wrong industry. He clearly does not like his job at Dunkin doughnuts. And it’s sad because I go to this location every morning and I tip very well. It’s not an easy job. And I have the upmost respect for and hospitality employee, as I am apart of the industry myself. I would never imagine treating a paying customer like that. And if that’s the image that Dunkin is ok with. Plan on going bankrupt to Starbucks. Because at least they know how to treat customers.

My order came to $10. and a few cents. I gave the cashier a $20 and told him to keep the coins. He handed me the coins and put the $9 in the tip cup. Yeah, like I'm tipping $9 on a $10 order. What was he thinking?I gave him the coins and took my $9 I was supposed to get back out of the tip cup and told him the coins were his, not the $9.My order was right for a change as they kept putting cream cheese on the bagel I ordered in the past, although I specifically asked for butter.So I go out on the patio area where street people are usually hanging out stinking up the patio area but this time there was only one at a far back table so I sat as far away as I could.Turns out there's a rock in the bagel that I didn't realize was there until I crunched down on it on my far back left molar. Broke off the back edge of my tooth and I had to have a crown put on it today. Glad it didn't break my front teeth.Most expensive bagel I've ever ended up having in my whole life adding in the cost of the crown.No use to take the rock in and show the employee who can't understand tipping what the rock in their bagel did to my tooth because hard to prove unless there was a witness sitting there hearing the rock break my tooth and watch me spit out the piece of bagel with the rock that was in it and part of my tooth.I've already had 3 shady Fort Lauderdale law firms take my deposit money, then get themselves removed from the lawsuit I filed with them and be granted permission to keep my deposit money by a shady Fort Lauderdale judge who probably got a take of my deposit money so what's the use the use of throwing money down into the Fort Lotta Drama hole?Fort Lotta Drama: A Sunny Place for Shady People.

Absolutely the worst DD I've visited. The outside seating area is always dirty from homeless people littering and sleeping in the property. The service is awful....what ever happened to a friendly smile, good morning or afternoon?

Every time I visit this location the gentleman working the counter is always so rude. I usually go on Sunday afternoons. I wish I got his name, he doesn’t even greet you and you can be nice as can be and he won’t respond. He won’t say thank you, tell you your total, he won’t even say bye.I don’t think he should be working in customer service if he isn’t happy there.