Panera Bread - Wilson

I've dined here several times and recently decided to try the order-ahead option. It was simple and convenient. My food was ready when I arrived and, as always,... read more I've dined here several times and recently decided to try the order-ahead option. It was simple and convenient. My food was ready when I arrived and, as always, it was delicious.

I had a disappointing experience at Panera Bread. The sourdough bread came with a large dollop of a strange, gooey substance that left me unsure of how to use i... read more I had a disappointing experience at Panera Bread. The sourdough bread came with a large dollop of a strange, gooey substance that left me unsure of how to use it. I was still hungry afterward and felt annoyed, especially since I spent $11.83. Until now, I’ve never had any problems with restaurants in Virginia Beach, VA.

After waiting 25 minutes in the drive-thru, I was given the entirely wrong order. I had just finished work and was really hungry, so I didn’t check the bag righ... read more After waiting 25 minutes in the drive-thru, I was given the entirely wrong order. I had just finished work and was really hungry, so I didn’t check the bag right away. Sadly, we ended up having to go home because the food wasn’t what we ordered.

I parked my car and went inside, only to see a basket full of bagels. I asked to speak to a supervisor, but no one came. Then I spotted the same woman who had t... read more I parked my car and went inside, only to see a basket full of bagels. I asked to speak to a supervisor, but no one came. Then I spotted the same woman who had told me they were out of bagels, and she looked shocked to see me. It seemed she thought I wouldn't come inside. I confronted her and told her that she had lied and was very rude. She apologized, saying she thought they were out, but it was clear she didn’t. If people don't want to work, they should stay home. I won't be returning to this location again.

I received the completely wrong order after waiting for 25 minutes in the drive-thru. I went right after work, so I was eager to head home and didn't check the... read more I received the completely wrong order after waiting for 25 minutes in the drive-thru. I went right after work, so I was eager to head home and didn't check the bag. I had to go back out after getting home because we didn’t want what they gave us.