Potbelly - Willowbrook

My family i went in on april 8th, 2024. We are hispanic. When we went to order in person, we were immedietly treated like garbage. We did not see the employees treating the other people this way. We got yelled at, got horrible attitude by the cashier the guy preparing the sandwhiches. We always come here today was not a good expirence at all. The guy who was preparing the food was throwing things because he could not hear me as he was asking what else i wanted included in the sándwich. Horrible racist people here!!!!!!!! We love the sadwiches but we won't come back anymore!!

The fact that I'm writing this review 2 days later should already tell you how I feel about this location.The sandwich was extremely well made not skimping on ingredients or giving us the dreaded dry sandwich! Their app is so screwed that we had to call back to replace one of the items and they were so understanding.This location isn't always perfect but we love going here compared to the one down the street from where we live!

My boyfriend said regarding the Wreck with bacon added- “if i could give God a sandwich to show Him how good sandwiches are… I’d give Him this sandwich”. Wonderful service.

Came 30 minutes before closing and workers were very kind and got us our shakes quickly.

Order line 15 to 20 minute wait. Excellent apple walnut salad with Balsamic vinaigrette, vegetable soup and chili. All food fresh.