Wingstop - Willoughby

The past few times I've been to this location, the service has been absolutely fantastic. I believe Kelly is the name of the woman I've seen each time (terrible... read more The past few times I've been to this location, the service has been absolutely fantastic. I believe Kelly is the name of the woman I've seen each time (terrible with names), and her energy is just so absolutely infectious. Every time I've been there andseen her she's happy, outgoing, and just all around pleasant to speak to. But when it's Jen, Emma, and Kelly all there it'sclear they all have a great work relationship and get things done. Now about my food: Each time it's been so good. I'm given howlong it's expected to take, and when my food comes out it's hot and just absolutely super tasty. I've never had an issue cominghere and I plan to come back many more times.

Well, haven't eaten here in a while and for good reason. Let me start by saying the quality of the chicken was ok! However, after waiting 25 mins for the food,... read more Well, haven't eaten here in a while and for good reason. Let me start by saying the quality of the chicken was ok! However, after waiting 25 mins for the food, my fries should NOT have been cold. Had a carry a big brown bag with no handle and 2 drinkswithout a cupholder. Asked the cashier for a cupholder, she tells me to wait a minute and still continued to take the nextcustomer. The guy who was fixing food, walked over and gave me the cup holder. During this process, the other food prep workershad no respect for the customers in the lobby with the swearing and profanity. It was unprofessional, distasteful. You neverknow who might be in an establishment.

If this store got awards for slow service they would be nationally renowned. It doesn?t matter if you are a doordasher, ordering for yourself or ordering online... read more If this store got awards for slow service they would be nationally renowned. It doesn?t matter if you are a doordasher, ordering for yourself or ordering online. The order is always 20 minutes late. Masterclass operation if you are looking for poor customerservice.

The orders here are always late. I have also been informed by my delivery driver that they make the drivers fill the drinks. That is completely unsanitary. read more The orders here are always late. I have also been informed by my delivery driver that they make the drivers fill the drinks. That is completely unsanitary.

Don't go there. I went in to pick up an online order I placed an hour before and it still wasn't ready. The manager was making the orders and the whole time she... read more Don't go there. I went in to pick up an online order I placed an hour before and it still wasn't ready. The manager was making the orders and the whole time she was sneezing and coughing over the food. She didn't even try to walk away or turn her head.The young man making the fries kept using his hand to get his hair out of his face smh. I will never go there again. Just nasty