Domino's Pizza - WILLIAMSTON

I ordered from the Domino's location in Williamston, North Carolina, and every time my order was fast and hot. Two weeks ago, I called to place an order and reached a call center. They took my order for delivery and charged me an additional $4 for the service, but I never received my order. When I called an hour later, they told me my cold pizza was waiting for me, despite my order being correct. The manager apologized for the mistake and provided me with a fresh pizza free of charge because I am a returning customer. The Domino's location in Williamston, NC is fantastic, but I will avoid using the call center in the future to prevent any issues. Communication with the actual restaurant locations can help avoid problems. Thank you to the staff at the Williamston, NC location. Sincerely, a satisfied customer.

The customer service experience at this restaurant was terrible, with the employee being extremely rude.

I waited for over two hours to receive my food from Domino's, with the order tracker remaining on quality check for an hour. I was disappointed with the long wait time and will not be ordering from this Domino's again.

I ordered a specialty pizza and a side of breadsticks from this restaurant. When the pizza arrived, it was missing a slice. I tried calling the restaurant to address the issue, but I was put on hold for 30 minutes. Eventually, I had to drive back to the restaurant to return the pizza. I am very disappointed with the lack of response from the store and the poor management of customer service. This experience has made me decide not to use this restaurant anymore. There was no communication or assistance from the staff, and I had to drive back to return the pizza myself. Overall, the customer service was severely lacking.

The cashier, who may also be the manager, had a rude attitude. I don't usually get takeout so I took some time to decide. When I let the person behind me order first, she scolded me and told them to wait. Both of us decided to leave, and personally, I will not be spending any money there from now on.