Illy Caffe - Williamsburg

Went in last week after I called to see if extraordinary cupcake was in the building. I was told yes and 4 cupcakes were left. They guy who answered the phone said if I was in soon he would set 2 off to the side which we agreed too because we were 5 minutes away. When I entered and said I called and they set 2 cupcakes to the side the lady who was working the register was soooo rude! She said we dont do call ahead and it’s first come first serve. I had no issue with that and understand but how she said it was completely unacceptable. The gentlemen working were so polite and amazing. That one lady should not be working in customer service.

A good place to escape the heat and sit down and get a refreshing drink. Bathrooms are clean.

I had been visiting the Richmond Road Extraordinary Cupcake location for years with extremely great service and the best quality cupcakes! I would make the 1 hour drive from Richmond just for these cupcakes. Well that changed when I ordered online for the new location at Illy Cafe and have never been more let down. Not only were the staff extremely rude at the counter when I asked about my pickup order but it took an hour to even get the cupcakes I ordered. I had to ask about my order 2x at the counter where I was met with eye rolls and sarcasm. I was shocked at how the lady spoke to me just for simply asking if they even received my order. The cupcake icing was melting when I finally got my order and cake itself was dry. What happened? Sadly I will not return here simply for the poor service, lack of professionalism, and the long wait time.

This was my first time to and Illy Cafe and this a really nice location. They have both indoor and outdoor seating and the young guy who took our order was really nice. My mom go a coffee and I got a tea. We shared a chocolate cupcake which was really good. It makes a great spot to meet with friends or if you’re visiting the area like we were.

Great coffee, great pastries gelato. Staff leaves a lot to be desired. Does not understand the concept of customer service. I came here twice during my visit to Williamsburg but service was poor both times...