Big Johns Pizza - Whitehall

The thin crust pizzas here are absolutely fantastic! I've been a loyal customer for years.

We ordered a 16-inch pizza to share with my elderly parents and ended up waiting 45 minutes for it. When I went to pick it up, I discovered it was only a 12-inch pizza. Amy offered to make another pizza but didn’t mention the 16-inch one we initially ordered. I then asked for a second 12-inch pizza instead. After waiting an extra 29 minutes, I finally received one freshly baked 12-inch pizza, along with the original 12-inch, which had already cooled down.

We ordered a 16-inch pizza to share with my elderly relatives, but we ended up waiting 45 minutes for it. When I went to pick it up, they had mistakenly made a 12-inch pizza instead. Amy assured me that she would prepare another pizza, but the 16-inch we originally ordered never arrived. I then decided to order a second 12-inch pizza. After waiting an additional 29 minutes, I finally received the freshly baked 12-inch pizza alongside the first one, which had already cooled down by that point.

Has there been a change in ownership? I've noticed some recent negative reviews. I ordered a sandwich twice, but both times I received a sub instead. When I called to address this issue, I was told there was no difference except for the toppings. Additionally, my 'sandwich' was burnt on both sides of the bun, and the melted cheese was also blackened. I wish I could share a picture! The manager was incredibly rude; she insisted it wasn’t burned and then hung up on me. Her response was completely unwarranted, especially since I remained polite. I called back hoping to speak with the owner, but I was hung up on again. It’s clear that we won’t be returning, which is unfortunate.

Delicious food, welcoming staff, and prompt service/delivery!