Tim Hortons - Wheeling

Coffee taste burnt the personal is rude and the donuts are dry and fies even at 6 a.m read more Coffee taste burnt the personal is rude and the donuts are dry and fies even at 6 a.m

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Wish I could give this zero stars. The staff here are awful! Rude and not accommodating. It was a great place when it first started but has become terrible. My... read more Wish I could give this zero stars. The staff here are awful! Rude and not accommodating. It was a great place when it first started but has become terrible. My family and I have gone here a few times because we like the brand, but the experience at this particular shop is just the worst. I can’t remember the last time one of the staff members were friendly. If they stop hiring low maybe it will be good again. Doubt it. If you want friendly service and excellent product go to Starbucks at the highlands and appreciate the friendly staff there!

My mom ordered a very simple order and we literally didn?t get anything we asked for. No donuts, my latte was hot instead of cold and only half full. And we lit... read more My mom ordered a very simple order and we literally didn?t get anything we asked for. No donuts, my latte was hot instead of cold and only half full. And we literally didn?t get the smoothie we ordered for my little sister. This is absolutelyridiculous. We ordered through door dash and Brian told us he asked you several times to correct the order and take your timeand you did not. He can?t wait forever or it looks badly on his timestamp. He literally came to us near to tears because he wasso worried about getting a bad review. So not only did you get a very simple order wrong, you were rude to our dasher and playedwith his job position. Hire new employees or retrain then ones you already have. I am a barista my self, this job is not thathard that you get it this wrong.

I 've had the pleasure of visiting a number of Tim Hortons in Canada and I generally like the visits. The Unfortunately the West Virginia location was less than... read more I 've had the pleasure of visiting a number of Tim Hortons in Canada and I generally like the visits. The Unfortunately the West Virginia location was less than optimal. Let 's start with the basics: the dining room and especially the bathroom were not whatI 'd call pretty. There is still packing protective tape on the stainless steel for one of the equipment pieces at the frontcounter, the floors were donut shop greasy and the men 's bathroom faucet looked like it came out of a shipwreck. I can onlyimagine it was years of hard water deposits. On top of that the 'dark 'coffee i got was little more than warm water and I 'mpretty sure the pre-boxed Tim Bits (donut holes) were not from that morning, if not even from the previous day! We went inbefore noon so it 's not like we were looking forward to getting the dregs at the end of the night. At least the last at thecounter was friendly. Really, if the food was good then for stars but I expect better from a Timmies.