Dunkin' - Wheeling

I can't say I've had truly bad experiences at this location or that I haven't enjoyed the food, but there have been several miscommunications that make me feel... read more I can't say I've had truly bad experiences at this location or that I haven't enjoyed the food, but there have been several miscommunications that make me feel like I'm wasting both my time and theirs. Even when speaking to the staff in both English and Spanish, they still get the orders wrong. I've even had issues with online orders being incorrect.

The service was terrible. The staff didn't know the names of the drinks and were even worse at preparing them. I've experienced this three times now. I ordered... read more The service was terrible. The staff didn't know the names of the drinks and were even worse at preparing them. I've experienced this three times now. I ordered a coolata, and it ended up being tasteless. Please, train your staff properly.

Sorry, this is bad happened! I didn't want to rush the staff during organizing the fridge, even if they saw me waiting, so look at how she gave it to me with my... read more Sorry, this is bad happened! I didn't want to rush the staff during organizing the fridge, even if they saw me waiting, so look at how she gave it to me with my order!! Yes believe it or not.. this is before I touch them

Everything was wonderful! I just wish you had chive cream cheese. read more Everything was wonderful! I just wish you had chive cream cheese.

Exceptional Service and Warmth from Mayuri at Dunkin Donuts! I recently visited Dunkin Donuts and had the absolute pleasure of being served by Mayuri. Let me st... read more Exceptional Service and Warmth from Mayuri at Dunkin Donuts! I recently visited Dunkin Donuts and had the absolute pleasure of being served by Mayuri. Let me start by saying that Mayuri's service was outstanding, and her warm and friendly demeanor truly enhanced my experience at the restaurant. From the moment I stepped into Dunkin Donuts, Mayuri greeted me with a genuine smile and made me feel incredibly welcome. Her positive energy and enthusiasm were contagious, instantly putting me in a great mood. She patiently listened to my order and took the time to ensure everything was prepared exactly to my liking.