Wendy's - Westfield

#17 - Fast Food - Westfield, Burgers, Breakfast
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Wendy's

Wendy's
2.7 / 5 (1156 reviews)

Description

At this Wendy's location, it seems that customer satisfaction is an elusive goal. Patrons report long wait times often exceeding 15 minutes for simple orders, with coffee inconsistently served at improper temperatures. Breakfast offerings disappoint as well, with limited biscuit availability and staff unwillingness to accommodate requests. Customer service struggles are evident, with staff exhibiting frustration and a lack of cleanliness. Drive-thru experiences often lead to incorrect or incomplete orders, leaving customers frustrated. Despite frequenting this location, many express doubts about its ability to improve, suggesting that its business relies solely on highway travelers seeking convenience.

Last update: 27.04.2026 from: John

Feedback

★ 2.7 / 5 from 1156 reviews
john-crosler-1
03.03.2024

My wife and I went for breakfast at 9am. We wanted biscuits and we're told they had 2 left. I asked how long until the next batch and was told angrily they're not cooking any more today. I felt they didn't want to be bothered to work. I'm hoping they do better the next time I go.

ac-batman
03.03.2024

Dirty workers who are not falling OSHA regulations, the man who was taking my order was mumbling and getting visibly annoyed at me. Not an enjoyable experience whatsoever

michael-carriveau
03.03.2024

We frequent this location and for the life of me I can’t figure out why I think it’s ever going to get better. Most times we have to pull off to the side for 5-10 minutes while waiting for food from drive thru. Then 75% of the time there is something wrong or missing from the order. I’m assuming they stay in business because of people stopping off the highway to get food. This restaurant needs to do better.

tim-meyko
03.03.2024

The manager did not appreciate my choice of classical music. Overall not a fan.

amanda-littlefield-1
03.03.2024

I requested no cheese twice due to dietary restrictions, but unfortunately my dish still came with cheese. Despite that, the food was good overall, or at least what I was able to eat. I only realized my food was ready when I overheard the server calling my name while I was pouring drinks.

FAQ

The joint offers the opportunity to view sporting events on a TV / screen.

The restaurant also takes credit cards from the common providers as a means of payment.

More information

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