Cheryl's - Westerville

I came from out of town and, despite this being a corporate location, I found the staff to be quite rude. I bought my cookies here because I needed them for Eas... read more I came from out of town and, despite this being a corporate location, I found the staff to be quite rude. I bought my cookies here because I needed them for Easter during a work trip, but I wouldn't recommend this location. It felt a bit unsettling, and the staff was not welcoming. The signage was also confusing. I had a much better experience at the Green location, where the staff was friendlier and the store was cleaner!

My parents ordered food for me for Easter, knowing that I had undergone two eye surgeries and that the second one really affected me. They wanted to cheer me up... read more My parents ordered food for me for Easter, knowing that I had undergone two eye surgeries and that the second one really affected me. They wanted to cheer me up, and the meal definitely did the trick. Thank you for everything you do!

5 days shipping is actually a month?! we've been ordering for 10 years. I'm so angry. we placed our order on the 10th march. the representative was very hard to... read more 5 days shipping is actually a month?! we've been ordering for 10 years. I'm so angry. we placed our order on the 10th march. the representative was very hard to understand and she couldn't understand me. the superior refused to talk to me. the st. patricks Day cookies we ordered for a birthday have not even been sent. When did we ask how long we have to wait until april?! they took our money on the same day and 5 days sent is actually a month?! I asked for a refund that was taken again forever because this poor woman could hardly understand English. what kind of business employs people who refuse to support customers? this firma really went down the drain.

Soft moist and simply delicious with every bite of joy thank them all the way out of California read more Soft moist and simply delicious with every bite of joy thank them all the way out of California

On February 5th, I placed an order with Cheryl's for 2 boxes of Valentine's Day cookies for my 2 grandchildren (same address, total order of $74.99). It was sup... read more On February 5th, I placed an order with Cheryl's for 2 boxes of Valentine's Day cookies for my 2 grandchildren (same address, total order of $74.99). It was supposed to be a surprise gift for them. However, on February 18th (4 days after Valentine's Day), I received an email from Cheryl's stating that the order had been cancelled and I would receive a refund. I then placed two new orders for my grandchildren. On February 19th, a credit of $37.48 was posted to my AMEX account. I called Cheryl's customer service today (after 2 hang-ups and a 30-minute wait) to inquire about the missing refund and was told that 1 box of cookies was on its way. They could not explain why I was initially told the order was cancelled due to lack of delivery, only to then receive half of the order. I am very disappointed with Cheryl's service. Jean D. Flynn