KFC - Westerville

How hard is it to serve fresh fries that are hot seems like every time I go here I get stale cold fries read more How hard is it to serve fresh fries that are hot seems like every time I go here I get stale cold fries

This location is the ABSOLUTE worst!! We spent $70 and waited over an hour for cold, soggy food while dealing with horrible customer service. Found out it was t... read more This location is the ABSOLUTE worst!! We spent $70 and waited over an hour for cold, soggy food while dealing with horrible customer service. Found out it was the GM!!!!! And after calling about the food and experience, we got a $20 gift certificate which didn't even replace the chicken we ordered that was not edible. Then there was a gentleman and his son there to pick up the order his wife placed. He was told the order was marked complete (he said it was a $50 order) so he left with NO food and the manager did NOTHING to help him, just said he was out of luck virtually. His son looked like he wanted to cry and just kept saying daddy I'm hungry. It was heartbreaking. I will NOT go to this location again and will keep sharing these stories bc no one deserves to lose out on that kind of money for terrible food and an even worse experience. STAY AWAY from this location!!!!!

Food was good, hot and fresh. The guy didn't tell me about an online special for chicken only. he told me it was $20 an online. you can get the same deal for 10... read more Food was good, hot and fresh. The guy didn't tell me about an online special for chicken only. he told me it was $20 an online. you can get the same deal for 10. also there was grease, big clumps, all over the bottom of the box that my tenders came in.

On the upside, the new Chizza is sinfully delicious! A generous amount of chicken tenders topped with marinara, mozarella and pepperoni....it is my new guilty p... read more On the upside, the new Chizza is sinfully delicious! A generous amount of chicken tenders topped with marinara, mozarella and pepperoni....it is my new guilty pleasure!On the way downside, it took 20 minutes to get my fast food despite ordering online in advance and receiving a message it was ready, only to stand in the store waiting and waiting and waiting. I would have appreciated at least a sorry for the wait but alas there was none. Maybe I 'll try a different location next time I need my Chizza fix.

**Originally from 2021:** If you're looking to place an online order, arrive at the scheduled time only to wait an additional 20 minutes in your car while the s... read more **Originally from 2021:** If you're looking to place an online order, arrive at the scheduled time only to wait an additional 20 minutes in your car while the staff chats inside with barely any customers, and then find that some items from your order are missing, then this place is perfect for you! **2024 update:** I seem to have forgotten just how bad this place really is. I ordered some mac and cheese online, and when I arrived at the restaurant fifteen minutes later, I was rudely informed at the drive-through that I needed to go inside because they were "really busy" and hadn't finished preparing my order. There was only one other vehicle in the drive-through, and no customers inside. Once I made it in, I discovered my order just sitting on the shelf. The staff could have easily asked who I was and handed it to me, or at the very least, included a fork with the order. I've had consistently terrible experiences at this location, and I honestly don't understand how it’s managed to stay in business.