Subway - Westbrook
Subway
Description
This neighborhood Subway delivers fresh, well-toasted sandwiches and friendly, experienced staff at their best, but service is uneven. Customers praise quick, tasty meals and employees who go the extra mile during busy shifts; others report rude behavior, order mix-ups, occasional unsanitary handling, restricted restroom access, and spotty cleanliness. It’s a convenient, affordable fast-casual option—recommendations come with a caveat to expect variability in service and to double-check orders.
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Feedback
I had a terrible experience due to an older lady who really should consider stepping back if she feels that way about her customers. On a positive note, the young man working there was very nice and respectful.
I wanted to mention the coupons that arrive in the mail; they really need to be updated to reflect the new menu. T.U.
I ordered online, but they claimed they didn't receive my order. I presented them with the confirmation, but instead of offering to make the sandwich, they were rude and unhelpful. I would like to speak with the manager about this experience.
There were no complaints about the food, but the person in charge was disrespectful. Clearly, she didn't like her job. I was told she usually is not there, the other young men normally there are very nice. She waited on me, and I won't be back. What a shame.
Usually a good experience but lately this store has people that don't follow directions well, a line of mustard doesn't mean half a containers worth, a light amount of pickles doesn't mean 20, product falls out so just leave it on the outside of the sandwich with the bread and dressing so it makes the outside soggy, so I'm hoping the rumor of this store getting shutdown I honestly hope is true because they don't seem to care anymore so I will drive out to windham where they care and actually listen....so sad
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More information
QR-Code for the menu
