Panera Bread - West Springfield

I'm currently having lunch here, and the very kind man who brought my food noticed that the table I chose had some crumbs. He paused what he was doing to... read more I'm currently having lunch here, and the very kind man who brought my food noticed that the table I chose had some crumbs. He paused what he was doing to...

Today while getting ready to leave the restaurant I was juggling two trays, a diaper bag, and my 3 year old. As a result I dropped a tray and broke a... read more Today while getting ready to leave the restaurant I was juggling two trays, a diaper bag, and my 3 year old. As a result I dropped a tray and broke a...

I love all Panera locations, but this one in particular holds a special place for me. Now that I'm retired, it's become a favorite spot for lunch dates with my... read more I love all Panera locations, but this one in particular holds a special place for me. Now that I'm retired, it's become a favorite spot for lunch dates with my retired friends.

I attempted to call ahead, but no one picked up the phone. When I arrived, I had to wait in line, which moved quickly. I ended up waiting about 10 minutes for m... read more I attempted to call ahead, but no one picked up the phone. When I arrived, I had to wait in line, which moved quickly. I ended up waiting about 10 minutes for my order.

This is the slowest Panera I have ever been to. I've visited several times, and it always takes an eternity to be served. There's rarely a table available, and... read more This is the slowest Panera I have ever been to. I've visited several times, and it always takes an eternity to be served. There's rarely a table available, and a large crowd is usually hovering around the food area, waiting to be called. The atmosphere often feels worn out, with food crumbs scattered everywhere, sticky floors, bits of trash here and there, an uneven number of chairs at some tables, and no chairs at others. It never has a clean, fresh, or well-maintained vibe. As for the food, it meets the usual standards.