Burgerville - West Linn

We always go to BurgerVille while in Oregon. This was our forest time at this location. I think we’ve hit almost all of them. Service: Dine in Meal type: Lunch Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Cheeseburger, Fries

App didn't work correctly and I have not been able to points for several visits Food: 4 Service: 3 Atmosphere: 4

Service: Take out Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 4

I am baffled at the obsession that everything must have cheese on it. I ordered two 1/4 pound hamburgers I emphasize hamburgers. I explained I wanted one plain, meat and bun only; no cheese! The second was with lettuce, spread, pickle, and whatever; again no cheese. I also ordered a chicken and chips which saved the meal. When I paid, the cashier seemed to confirm the order was for 2 hamburgers, one specifically plain. My instinct was to check the order before leaving the window but I was tired from Friday traffic and hungry, so I just headed home. Oh what a surprise, both were imbedded with cheese. I could have returned but going back, explaining the staff 's zeal to make everything with cheese, and going home to eat would have left me in a fouler mood than right now. I simply do not like cheese, nor anything else on my hamburger. It 's bad enough to get the disbelieving looks that I would actually like to eat a plain hamburger but when the staff tries to second guess what I want and smother it with cheese, I get a little irate. Rather than make a scene, I can vent on your website that has been graciously offered. I do not appreciate wasting money on food I cannot (or will not) eat, anymore than I enjoy wasting time and gas to return to have someone get the order right the second or third time. Burgerville is not unique to this problem but I would love an explanation as to how one may place an order and have it filled correctly. My line for decades has been, I want a hamburger plain and dry, nothing on it; just the meat and the bun. The usual response beyond the perplexed look is, Do you want cheese on it? . Restraining the urge to inquiry about hearing loss, I confirm, No cheese. Plain and dry, just the meat and the bun; no cheese. Alas, the staff who obviously are subsidized by the dairy industry, melts cheese into every book and cranny. Given the wages that must be paid, l would think employee training work include customer satisfaction like giving the customer what they ordered or explaining why the request cannot be fulfilled. Your staff let you down, and flogging is no longer a permitted option. That said, how can I get what I ordered prepared and presented properly? Service: Take out Meal type: Lunch Price per person: $10–20 Food: 1 Service: 1

Burgerville is usually a solid choice for food. The food was good, but they were very slow to get us our food. Definitely another Burgerville will choose next time.