Jimmy John's - West Chester Township

Upon entering the fast food venue, I anticipated a modest level of service understanding that it would not parallel the experience of fine dining. Regrettably, the service fell short, meriting a mere 1.7 experience.My visit to Jimmy John’s was to return a sandwich procured on my behalf by my supervisor only half an hour prior. Upon arrival, I exchanged a brief glance with the cashier but proceeded to the beverage station under the assumption that it was the starting point for service inquiries, akin to the protocol observed at a comparable restaurant.It soon became apparent that the cashier was indeed the appropriate point of contact. However, his response to my approach—a discernible sigh—conveyed a sense of inconvenience. I endeavored to explain the situation: it was my first visit to Jimmy John’s, and despite specific instructions for no mayonnaise, the sandwich was prepared with mayonnaise disregarding my request. The cashier contested the veracity of my claim, citing the menu’s standard addition of mayonnaise comes automatically on this particular sandwich. In response, I presented the textual exchange on my mobile device confirming the ‘no mayo’ directive, which was acknowledged by my supervisor.The cashier’s reaction, was an eye roll and another pronounced sigh, and were reluctance to accommodate my request to have my sandwich remade, followed by a statement indicating saying that this would be the last time that this couldn’t happen again.The ambiance was unwelcoming, and I was left with an unsettling feeling of alienation, questioning whether it was attributable to an off day for the staff or a prejudiced reaction to my appearance. Regardless, the experience was disheartening, and I felt distinctly out of place and undesired within the premises. Worst first experience.

Don't treat or pay employees well enough. Processed meats in sandwiches are most unhealthy foods you can eat. You may also have a heart attack with how much Mayo that is slabbed onto the sandwiches! Find healthy real food elsewhere!

Ordered a 30 piece catering box. I called the day before and talked to some guy with near zero communications skills but he eventually got my question answered yes they prefer a day's notice. Pulled up to the drive thru the next day at the agreed time and the order was ready but they said it was too big for the drive thru window. I'm handicapped and I wasn't going inside as they requested. They said pull ahead and voila they handed me the order thru the window that 60 seconds prior wouldn't accommodate such activity. Had I not resisted they would have had me come inside for no reason whatsoever. Or maybe they do it to laugh at the folks who they convince to respond to their nonsense.

I order a Lettuce wrap I have a gluten allergy. I went to pick it up because they told me it would b a hour for delivery. When I got it it had bread on it o called the man was rude put Logan on the phone. Logan told me I could get another that day but I was unable to go pick it up. I ask if I could Monday he said to call him he would arrange it. I called Monday they said Logan was not there and I proceeded to tell them the facts he said he was the owner and because of my attitude I would not have my order remade and he was marking under my phone number not to serve. I called corporate it is franchised not privately own. So the guy would not give me his name!!! I suggest noone order from this store. Horrible customer service.

Your man at the drive thru window is the rudest individual ever. I come at least once a week to get a sandwich and he is rude every single time. . Today was the icing on the cake I tried to order pasta salad and they didn’t have it yet . He told me to read the sign, well the sign is all the way down by the ground and is not visible from your car window. I tried to explain that to the rude man and he bit my head off again!!! Might want to move him from the window and maybe out the front door