New York New York Pizza - Wesley Chapel

I have been consistently ordering from the Wesley Chapel location since they opened. Twice, the bread with cheesesteak sub was pure mush from the grease. Couldn't even lift up the sandwich. I started ordering with the bread on the side for the past couple years and have been much happier. Recently, management decided they would no longer honor this request not even for an additional upcharge. I spoke to the manager Clarence and asked him if I received the delivery and the bread was saturated in grease again if they would they replace it. He flat out said NO!I was in complete shock with his response! This is not how to treat a loyal customer or any customer. So pretty much I was just told they don't care if their product is not eatable nor do they care about customer satisfaction. With this unprofessional and rude attitude they just lost my business!!!

The white pie was decent, but not anywhere close to New York style. It was thin. That's it. The center 10 or so, was soggy and not crisp like a NY style pizza should be. They're very generous with the cheese. Unfortunately, that's what makes the thin crust soggy around the middle. Never thought I would say it, but way too much ricotta. It just ruins the pizza crisp.Also tried the meatballs. They're not large Italian type meatballs. They're around 2 in diameter and pretty wet. Tasted okay, but not what I would expect from a place claiming to be NY style.

First time here and they have a native New Yorker that will be coming back for again. Not bad at all!!!! Service was also pleasant n Pizza was definitely on point.

I have been consistently ordering from the Wesley Chapel location since they opened. Twice, the bread with cheesesteak sub was pure mush from the grease. Couldn't even lift up the sandwich. I started ordering with the bread on the side for the past couple years and have been much happier. Recently, management decided they would no longer honor this request not even for an additional upcharge. I spoke to the manager Clarence and asked him if I received the delivery and the bread was saturated in grease again if they would they replace it. He flat out said NO! I was in complete shock with his response! This is not how to treat a loyal customer or any customer. So pretty much I was just told they don't care if their product is not eatable nor do they care about customer satisfaction. With this unprofessional and rude attitude they just lost my business!!!

I Order from this place at least once a week and never had a bad experience until tonight. Ordered two large pizzas and a 2 liter of Pepsi which some how came out to over $46. Both pizzas were burnt and I don?t know what happened? But I?m not wasting my money with this place again ? Update just ordered from Marco?s down the street. 2 large 2 topping pizza and a 2 liter came to $28 and that?s including tax and delivery. I miss these guys but I?m not paying these prices and still tipping the driver for mediocre pizza like this.