Panera Bread - Webster

I visited the drive-thru and ordered the You Pick 2: broccoli cheddar soup and mac and cheese. When I received my order, the broccoli cheddar soup appeared dark... read more I visited the drive-thru and ordered the You Pick 2: broccoli cheddar soup and mac and cheese. When I received my order, the broccoli cheddar soup appeared darker than usual, so I returned to the drive-thru. Both times I went, I had the pleasure of interacting with Laurie, the manager, and she was absolutely delightful! She corrected my order immediately, apologized for the mix-up, and even added an amazing cookie to my meal. It's people like her who make me want to return. Thank you for being so kind and helpful!

I had a disappointing experience at this Panera Bread. I ordered the mac and cheese, but it was barely cooked and there was cheese powder sitting in the lid. Ad... read more I had a disappointing experience at this Panera Bread. I ordered the mac and cheese, but it was barely cooked and there was cheese powder sitting in the lid. Additionally, I ordered bread on a few occasions, but instead I received chips. Although the staff was friendly, the food at this location was quite subpar.

I’ve had my order messed up four out of five times. During one of my first visits, I was surprised by the attitude of one of the young managers. However, the ot... read more I’ve had my order messed up four out of five times. During one of my first visits, I was surprised by the attitude of one of the young managers. However, the other staff members have generally been friendly and apologetic. That said, I still often receive the wrong or incomplete orders.

We shouldn’t only focus on negative experiences. This was my first time visiting this Panera Bread location, and although it was a mobile order, I did interact... read more We shouldn’t only focus on negative experiences. This was my first time visiting this Panera Bread location, and although it was a mobile order, I did interact with the staff. Both their friendliness and the quality of the food were a solid 10/10. The prices are a bit high, but that’s typical for Panera!

Disappointing experience! I usually try a different Panera every week, but this location fell short. The salad was wilted, and the strawberries tasted off, almo... read more Disappointing experience! I usually try a different Panera every week, but this location fell short. The salad was wilted, and the strawberries tasted off, almost fermented; the pineapple was also not fresh. The chicken soup was too salty and was missing both chicken and noodles. On top of that, the service was slow. I rarely give only two stars because I like to give places the benefit of the doubt, but I wouldn’t recommend dining at this Panera.