Panera Bread - Webster

We shouldn’t only focus on negative experiences. This was my first time visiting this Panera Bread location, and although it was a mobile order, I did interact... read more We shouldn’t only focus on negative experiences. This was my first time visiting this Panera Bread location, and although it was a mobile order, I did interact with the staff. Both their friendliness and the quality of the food were a solid 10/10. The prices are a bit high, but that’s typical for Panera!

Disappointing experience! I usually try a different Panera every week, but this location fell short. The salad was wilted, and the strawberries tasted off, almo... read more Disappointing experience! I usually try a different Panera every week, but this location fell short. The salad was wilted, and the strawberries tasted off, almost fermented; the pineapple was also not fresh. The chicken soup was too salty and was missing both chicken and noodles. On top of that, the service was slow. I rarely give only two stars because I like to give places the benefit of the doubt, but I wouldn’t recommend dining at this Panera.

The staff were incredibly friendly! I went on a busy Saturday night, and though my meal took a little longer to arrive, that’s normal for any restaurant. The mo... read more The staff were incredibly friendly! I went on a busy Saturday night, and though my meal took a little longer to arrive, that’s normal for any restaurant. The most important part is that my order was perfect, even with several modifications for dietary restrictions, and the sandwich looked amazing—definitely not messy at all! The team was sincerely apologetic for the wait, which wasn’t too bad, and they were all very pleasant.

I visited the drive-thru and ordered the You Pick 2: broccoli cheddar soup and mac and cheese. When I received my order, the broccoli cheddar soup appeared dark... read more I visited the drive-thru and ordered the You Pick 2: broccoli cheddar soup and mac and cheese. When I received my order, the broccoli cheddar soup appeared darker than usual, so I returned to the drive-thru. Both times I went, I had the pleasure of interacting with Laurie, the manager, and she was absolutely delightful! She corrected my order immediately, apologized for the mix-up, and even added an amazing cookie to my meal. It's people like her who make me want to return. Thank you for being so kind and helpful!

I had a disappointing experience at this Panera Bread. I ordered the mac and cheese, but it was barely cooked and there was cheese powder sitting in the lid. Ad... read more I had a disappointing experience at this Panera Bread. I ordered the mac and cheese, but it was barely cooked and there was cheese powder sitting in the lid. Additionally, I ordered bread on a few occasions, but instead I received chips. Although the staff was friendly, the food at this location was quite subpar.