Bertucci's - Wayne

We celebrated a 50th birthday, and our waitress Nora was incredibly friendly and helpful. We truly enjoyed all our meals. read more We celebrated a 50th birthday, and our waitress Nora was incredibly friendly and helpful. We truly enjoyed all our meals.

Bertucci does everything right. The food is solid, and the service was excellent, even during a very busy college parents' weekend. read more Bertucci does everything right. The food is solid, and the service was excellent, even during a very busy college parents' weekend.

The atmosphere was quite loud, as the staff frequently talked among themselves. My lasagna was cold in the middle. When I informed the server about it, she offe... read more The atmosphere was quite loud, as the staff frequently talked among themselves. My lasagna was cold in the middle. When I informed the server about it, she offered to pack it up for me to heat at home, which didn't address the issue. It's disappointing to find such a basic oversight. I don’t think I’ll be coming back.

We had good memories from Bertucci's (2012, Boston). This time around our experience did not meet them. The place was OK but it was obvious the COVID situation... read more We had good memories from Bertucci's (2012, Boston). This time around our experience did not meet them. The place was OK but it was obvious the COVID situation affected service. There was just one server for the entire restaurant and he was very unhappy as it was obvious to hear from his remarks (not said to our faces, but every time he left our table, and loud enough for us to hear). The food was mostly tasty but not exceptional.

Briana was an absolutely fantastic server. The restaurant was clearly busy but she was so attentive the whole time. All the staff was super accommodating. We wi... read more Briana was an absolutely fantastic server. The restaurant was clearly busy but she was so attentive the whole time. All the staff was super accommodating. We will most definitely be back