KFC - Waycross

#4 - Fast Food - Waycross, American, Chicken
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KFC

KFC
3.4 / 5 (4949 reviews)

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**A Mixed Bag at KFC: Quality and Service Concerns**

While KFC continues to be a beloved choice for many, recent experiences reveal a notable decline in consistency and service quality. Patrons are frustrated with discrepancies in meal contents, such as missing sides and incorrect pieces of chicken. Additionally, customer service issues have surfaced, with complaints about rudeness and delays in fulfilling orders. Despite these setbacks, some diners still praise the cleanliness of the restaurant and the freshness of the food. However, recent price increases and a reduction in meal offerings have left customers feeling that their experiences no longer match the price they pay.

Last update: 11.04.2026 from: Melissa

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★ 3.4 / 5 from 4949 reviews
bode-jordy
18.06.2023

I ordered through the drive-thru and received my food immediately. My order was fresh, hot, and delicious. I was very pleased.

duc-loris
24.12.2022

Tonight at 8:49pm (7/16/22), I ordered a 12 piece family meal, original recipe. I asked to have the wings replaced with legs instead. When I got home, my 12 piece meal had 6 wings 5 legs and 1 breast. This is unacceptable. I have tried calling the restaurant several time and only get a busy tone. That was a waste $40, not to mention all the kids who got stuck eating wings while some got legs.

jwalter-engineer22
24.12.2022

Ordered the #1 Original with mashed potatoes gravy with a Pepsi drink. Last week the price was $6.00 and it came with a cookie. This week the price went up to $6.99 and they stopped giving a cookie with the order. The chicken tasted great; however, the pieces are smaller.

melissa-workman
23.04.2024

We will never order from KFC again! It was our anniversary, and since money is tight these days, we decided to treat ourselves to KFC. Unfortunately, our food was cold, and the corn we received was BROWN. Out of the eight pieces of chicken, two were small wings with very little meat and a lot of breading. When we called customer service, we were put on hold for over an hour, only to be told that they could only offer us a 50% refund, which we should expect in 72 business hours. We're really disappointed!

dameion-d-roberson
23.04.2024

The chicken was incredibly dry—if I hadn’t had a drink to help swallow it, I honestly think I would have choked. The restaurant staff was very disorganized, and the cooking was disappointing. I don’t know who is responsible for seasoning the chicken, but I’ve tasted better from a middle school cooking class. Given that this restaurant has been around since 1952, I expected much better.

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