KFC - Wauseon

I visited the restaurant at 2:45 PM on Sunday. The speaker was not working, and I didn't see any signs indicating that I should go inside, so I drove up to the... read more I visited the restaurant at 2:45 PM on Sunday. The speaker was not working, and I didn't see any signs indicating that I should go inside, so I drove up to the window. A young girl there was quite rude, claiming that there were signs everywhere. I had indeed seen one sign, so I went inside and mentioned this to her. She brusquely asked what I wanted to order. After I placed my order, she quickly packed it up and handed it to a boy, who wished me a nice day. I suggest that if you want to maintain a good business, you should consider addressing the behavior of staff who treat customers poorly.

During my last visit, they accidentally put mayo on my child's sandwich. I mentioned it to the staff, and they quickly replaced it. Everyone was very friendly a... read more During my last visit, they accidentally put mayo on my child's sandwich. I mentioned it to the staff, and they quickly replaced it. Everyone was very friendly and accommodating.

The customer service at this restaurant was excellent! I didn't catch the name of the staff member, but she was very polite and helpful. The food was tasty as w... read more The customer service at this restaurant was excellent! I didn't catch the name of the staff member, but she was very polite and helpful. The food was tasty as well, and we will definitely return since we travel through the area often.

The recipe for the chicken has changed, and now it has a weird floral or doughy taste with no flavor! I can fry better chicken than KFC! This has been a consist... read more The recipe for the chicken has changed, and now it has a weird floral or doughy taste with no flavor! I can fry better chicken than KFC! This has been a consistent issue for quite some time. I would give it zero stars if I could.

Overall, it was a disappointing experience. My family and I entered and started looking at the menu, but a few minutes later, a staff member informed us that th... read more Overall, it was a disappointing experience. My family and I entered and started looking at the menu, but a few minutes later, a staff member informed us that they do not offer dine-in service. As a result, we had to order our food to-go and eat elsewhere. After ordering, we waited in line at the end of the counter to pick up our food. During that time, a man complained loudly about receiving an incorrect order and missing one of his drinks, but the employee managed the situation very well. Regarding the AW food, I wouldn’t recommend it—it was overly greasy and lacked good flavor. Additionally, the prices were too high for what you get. My husband tried the AW food and ended up feeling sick all evening, while I ordered KFC and was fine.