A&W - Wauseon

The restaurant was quite filthy, and we had to wait a long time despite being the only customers at first. They were missing ketchup and other condiments were r... read more The restaurant was quite filthy, and we had to wait a long time despite being the only customers at first. They were missing ketchup and other condiments were running low.

We arrived at the drive-thru window at 8:00, but they refused to take our order, even though they had taken the order of the car in front of us. I understand th... read more We arrived at the drive-thru window at 8:00, but they refused to take our order, even though they had taken the order of the car in front of us. I understand the need to close for the night, but they could have simply informed us that they stop taking orders an hour before closing.

The restaurant is divided, with half being A&W and the other half KFC. I ordered 2 chili dogs and a large diet root beer from the A&W side. My colleague ordered... read more The restaurant is divided, with half being A&W and the other half KFC. I ordered 2 chili dogs and a large diet root beer from the A&W side. My colleague ordered a 2-piece meal from the KFC side. We paid for our food at 12:48, but then had to wait a full 20 minutes for our food to be served. While waiting, my colleague went to find us a table. Despite there only being a few other customers in the restaurant, every table was dirty with crumbs and food leftovers. My colleague had to clean a table for us using napkins and ice from the drink machine. When our food finally arrived, I carried the tray to our table. To my surprise, my chili dogs were stuffed into KFC nugget boxes, indicating they may have run out of A&W hot dog containers. My colleague mentioned that one piece of his chicken was dry and old, while the other was just okay. When I opened the nugget boxes, the chili dogs looked unappealing - small hot dogs on tiny buns with a disappointing sauce and minimal onions. It seemed like the quality was far below what I would expect from A&W. It almost felt like they had run out of hot dogs, buns, and chili sauce and quickly bought whatever they could find at the grocery store. This theory seemed plausible, considering they were out of mustard. Unfortunately, despite still working in Wauseon, I won't be dining at this A&W again. The lady managing both the front counter and drive-thru was kind, and the root beer was good. However, that's about the extent of the positives from this experience.

This was my first time ever going to an A&W.. Wasnt as good as people have told me.. The only thing good was my A&W pop.. read more This was my first time ever going to an A&W.. Wasnt as good as people have told me.. The only thing good was my A&W pop..

Prompt and polite service, Timely and fairly priced. read more Prompt and polite service, Timely and fairly priced.