Dunkin' - Waunakee

The service was extremely rude. When I pointed out that there were six cars waiting for assistance and only two people working on a large coffee order, the staf... read more The service was extremely rude. When I pointed out that there were six cars waiting for assistance and only two people working on a large coffee order, the staff member dismissed my concerns, despite there really only being one car ahead of me. The lack of staff isn't my fault. Overall, I would rate the food a 2, the service a 1, and the atmosphere a 1.

I just came through and tried to order myself a pumpkin spice late , I asked for no whip cream and they still put whip cream in it , I asked them to remake it a... read more I just came through and tried to order myself a pumpkin spice late , I asked for no whip cream and they still put whip cream in it , I asked them to remake it and they did, I went to taste it and noticed they added a shot of vanilla flavoring as well, I politely explained to them that I didn’t ask for the vanilla shot and to please make it again . I was met with attitude from the child who took my order , he said “for next the the signature late comes with vanilla “ I said “ I didn’t order the signature late I just wanted the pumpkin spice “ he then tried to continue to argue with me about my coffee. All he had to do was make the drink correctly the fist time . Instead of being helpful , he gave me attitude because I called him out TWICE because he messed up my coffee , TWICE . I will not be returning to this Dunkin’ Donuts . Maybe retrain your employees on how to treat customers. Food: 1 Service: 1 Atmosphere: 1

- **Service Type**: Takeout - **Meal Type**: Breakfast - **Price Range per Person**: $20–30 - **Food Quality**: 2/5 - **Service Rating**: 1/5 - **Atmo... read more - **Service Type**: Takeout - **Meal Type**: Breakfast - **Price Range per Person**: $20–30 - **Food Quality**: 2/5 - **Service Rating**: 1/5 - **Atmosphere**: 1/5 Recommended dishes include the Hash Browns, Donuts, and Egg and Cheese.

My order had been rung up wrong, which is fine, it happens. What was not fine was the younger woman made the older woman cry about it. Then they gave me the wro... read more My order had been rung up wrong, which is fine, it happens. What was not fine was the younger woman made the older woman cry about it. Then they gave me the wrong drink and had I known they'd make my correct drink wrong, very bitter, instead of sweet, I would have just taken the first one. Then as she was finishing my drink she spun around and knocked into a coworker, some of the drink spilled and I told them to just give it to me, because she looked.lile she wanted to yell at the same coworker, accidents happen. Then there was no cheese on my son's sandwich, which was a huge deal for him. They didn't have any yellow cheese nearby so they offered white. When I said no, they didn't make a big deal out of it, so that was good. They went to a cooler to get some yellow cheese no complaints. I'm not sure the one gal knew she made the other cry, but had I been on the receiving end, I would have cried too. They need to slow down and breathe. I was a manager at coffee and bagel for 4 years, so I totally understand, and I hate that I had to leave this review. I hope it's used as a training tool. Be kind to your coworkers, especially in a rush. They're going through the same thing you are. You're a team.

Great place. Very friendly and fast service read more Great place. Very friendly and fast service