Dunkin' - Waunakee

The service was extremely rude. When I pointed out that there were six cars waiting for assistance and only two people working on a large coffee order, the staf... read more The service was extremely rude. When I pointed out that there were six cars waiting for assistance and only two people working on a large coffee order, the staff member dismissed my concerns, despite there really only being one car ahead of me. The lack of staff isn't my fault. Overall, I would rate the food a 2, the service a 1, and the atmosphere a 1.

I just came through and tried to order myself a pumpkin spice late , I asked for no whip cream and they still put whip cream in it , I asked them to remake it a... read more I just came through and tried to order myself a pumpkin spice late , I asked for no whip cream and they still put whip cream in it , I asked them to remake it and they did, I went to taste it and noticed they added a shot of vanilla flavoring as well, I politely explained to them that I didn’t ask for the vanilla shot and to please make it again . I was met with attitude from the child who took my order , he said “for next the the signature late comes with vanilla “ I said “ I didn’t order the signature late I just wanted the pumpkin spice “ he then tried to continue to argue with me about my coffee. All he had to do was make the drink correctly the fist time . Instead of being helpful , he gave me attitude because I called him out TWICE because he messed up my coffee , TWICE . I will not be returning to this Dunkin’ Donuts . Maybe retrain your employees on how to treat customers. Food: 1 Service: 1 Atmosphere: 1

- **Service Type**: Takeout - **Meal Type**: Breakfast - **Price Range per Person**: $20–30 - **Food Quality**: 2/5 - **Service Rating**: 1/5 - **Atmo... read more - **Service Type**: Takeout - **Meal Type**: Breakfast - **Price Range per Person**: $20–30 - **Food Quality**: 2/5 - **Service Rating**: 1/5 - **Atmosphere**: 1/5 Recommended dishes include the Hash Browns, Donuts, and Egg and Cheese.

Such a cheery, happy, bright way to start my morning today. All the employees were so sweet, in such great moods, I couldn't help but smile. Attitude and how yo... read more Such a cheery, happy, bright way to start my morning today. All the employees were so sweet, in such great moods, I couldn't help but smile. Attitude and how you talk to people are so huge and these ladies knocked it out of the park this morning.

The staff is great at the waunakee location!! They forgot my donut on a mobile order one time and when I came in to get them they gave me a free donut for the h... read more The staff is great at the waunakee location!! They forgot my donut on a mobile order one time and when I came in to get them they gave me a free donut for the hassle and apologized for the mix up. They are always so sweet!!