Dunkin' - Waterville

It is tricky reviewing fast food places because so much of your experience is reliant on who is working that day. But I have been at this branch a few times and... read more It is tricky reviewing fast food places because so much of your experience is reliant on who is working that day. But I have been at this branch a few times and have found them to be friendly and wanting to get things right, unlike what I see in other reviews. One customer ahead of me didn't get his sandwich and asked about it. They were trying to ascertain who took the order, to prevent it from reoccurring. The customer said Never mind, no biggie, but the male employee assured him he wasn't questioning the accuracy, just trying to figure out what happened, and would he please stay just another moment as the sandwich was almost ready. A minute later he had his sandwich.My sausage and egg croissant came a little singed in a few places but so little it had no effect on quality.

Worst dunkin around. The time it takes to talk to anyone when you have a problem is way to long. They are very Unprofessional and is a dunkin I will refuse to g... read more Worst dunkin around. The time it takes to talk to anyone when you have a problem is way to long. They are very Unprofessional and is a dunkin I will refuse to go to.

Order is almost never right and then they have the audacity to give an attitude when you ask for exactly what you ordered. 20 minutes prior should be plenty of... read more Order is almost never right and then they have the audacity to give an attitude when you ask for exactly what you ordered. 20 minutes prior should be plenty of time to have a to go order ready. Recent month it's been to the point I've just cancelled the order and left. Definitely needs a management change or just some customer service training

Gets the job done- clean read more Gets the job done- clean

The item I ordered and paid for was sold out, ok no big deal. However, I was only told after waiting quite a while for it, and this has happened to me at the Du... read more The item I ordered and paid for was sold out, ok no big deal. However, I was only told after waiting quite a while for it, and this has happened to me at the Dunkins back home many times. I had hoped it would be different since it was a different location.The part that really upset me though was when I said it was disappointing the lady at the counter was very rude and said she just wants to go home because she hates the human race today. She was also very impatient while I tried to pick a replacement item and was like can we just refund it? No, I was very hungry. I worked in retail for 8 years and I swear I was not rude, definitely nothing to provoke that sort of reaction. I didn 't even blame her specifically, just said sorta laughed about having the same exact issue on vacation that I do back home. I realized after getting back in my car that I never even got a receipt. She probably didn 't want me to do the survey.