Subway - Waterloo

Possibly the best Subway in town. Toppings were fresh and well stocked, place was clean and Harsh, our sandwich maker, was a gem. He not only had welcoming attitude but he played with both our children while he made our order. Talk about going above and beyond. We'll most certainly be back again whenever we pass through town. A cream of the crop Subway location.

So I used the app, it glitched out. Took my payment for an order at this location but did not place my order. I I called to resolve it and ofdered to provide proof of the payment was told to go online and file a complaint about the app. Which I have done. I asked for a supervisor or shift leader or manager and the representative hung up on me. As such this location has lost my business forever.

"Employee Bhumit served a delicious Subway sandwich."

The staff (the Indian lady) just ignored my 'good-day ' greeting without an answer today. I left that shop with a bad feeling, and may not visit this shop again. Actually, I visited this shop some times, and was quite satisfied with that staff, but the attitude she showed today was very unpleasant. I wonder whether it was the reason for the NO TIP. If it 's so, then she made a really big mistake because the tip comes from a good service, which I didn 't get today. Moreover, I think as it is not a dine-in restaurant, there is no reason to give a tip. Anyway, I 'll cross out this shop from my fav places.

The service at this restaurant was excellent and the staff was very friendly. They prepared delicious sandwiches and engaged in some entertaining conversation. Perhaps their names are Bhumit and Deep. Overall, it was a pleasant experience.