Potzone Hotpot - Waterloo

This is hands down the worst hotpot restaurant I've ever encountered. There was only one server on duty, which made everything incredibly slow. My orders never... read more This is hands down the worst hotpot restaurant I've ever encountered. There was only one server on duty, which made everything incredibly slow. My orders never made it to my table, and the prices were absurdly high. I regret spending $35 here—totally not worth it! Do yourself a favor and stay away!

Excellent hot pot for good value in Waterloo! They had a 20% off sale when I was there. The owner is very nice. Their menu also offers a bigger variety than oth... read more Excellent hot pot for good value in Waterloo! They had a 20% off sale when I was there. The owner is very nice. Their menu also offers a bigger variety than other hot pot restaurants around here.老板人很好！以后还会再来的！

Unlike what the previous reviewers have experienced, my friends and I received excellent service! The staff were gracious and nice. They checked in every once i... read more Unlike what the previous reviewers have experienced, my friends and I received excellent service! The staff were gracious and nice. They checked in every once in a while to ask if we needed any more food and refilled our pot. The owners are especially nice. I think that people should not be deterred by the earlier reviews as opening day was probably a bit stressful for them. I do agree that having more staff would be helpful and make their service even more efficient.Overall, food quality was really fresh and the amount of meat per plate were just right. They even gave out free watermelons as dessert. A definite must-try for authentic hotpot cuisine!

Absofruitly amazing. Had great service, and even gave us dessert for free! Highly recommend :)Oh, and they have a student deal for $19.99. probably the Best val... read more Absofruitly amazing. Had great service, and even gave us dessert for free! Highly recommend :)Oh, and they have a student deal for $19.99. probably the Best value all you can eat that you can find in WaterlooI wish I could give this place 6 stars. I was so busy eating I forgot to take pictures!

We intentionally avoid going to eat on the first day of Grand Opening 'cause we know there would definitely flood of people especially that was a Saturday. So w... read more We intentionally avoid going to eat on the first day of Grand Opening 'cause we know there would definitely flood of people especially that was a Saturday. So we went on Monday evening and turned out it 's a good choice.The food out there is pretty good and it 's noteworthy mutton is served! We ordered a lot of meat and the waitress had some casual talk with us with smile. The atmosphere is very enjoyable! Overall, we had a lot of satisfaction and would definitely come down again!