Osmow's - Waterloo

A tasteless dry chicken shawarma was not what I was expecting. read more A tasteless dry chicken shawarma was not what I was expecting.

Pathetic customer service..never recommend this location. read more Pathetic customer service..never recommend this location.

I ordered a dish with large pieces of chicken, which really ruined my meal. I got a half-and-half, and there were also unexpected chunks of green peppers mixed... read more I ordered a dish with large pieces of chicken, which really ruined my meal. I got a half-and-half, and there were also unexpected chunks of green peppers mixed into the rice. My biggest issue was the oversized chicken pieces, which didn't even taste seasoned. I placed my order on August 25th around 3-4 PM. After this experience, I don't think I'll be returning, especially since I've seen complaints from a year ago about improperly cut chicken.

The worst serviced osmows. 3 employees making online orders and not taking car of in-store orders. How long does it take to get chicken on the rocks. Everything... read more The worst serviced osmows. 3 employees making online orders and not taking car of in-store orders. How long does it take to get chicken on the rocks. Everything is already prepared. Put it together and finish the order. The online orders were not very longso I don't understand what the wait is for. I will not be coming back here. I will drive further away to get a better servicethan this.

Took my son for lunch and ordered couple chicken wraps with combo, one of the worst chicken wraps we had, to start with they are slow took about 30m to prepare... read more Took my son for lunch and ordered couple chicken wraps with combo, one of the worst chicken wraps we had, to start with they are slow took about 30m to prepare and then the wraps were cold! Didn?t prepare them as per order, Place smells bad, terrible place,Franchisors should take a look at this place, brand is at stake, suggested my son to never go to this place.