Chen's Restaurant - Waterloo

Taiwanese, Chinese, Asian

Chen's Restaurant

★ 2.9 / 5 (13 reviews)

At this popular university-area restaurant, experiences can vary significantly. While some patrons rave about the delicious dishes and generous portions—highlighting favorites like chicken with black beans and sweet and sour chicken—others express disappointment with customer service and portion size relative to prices. Complaints about unsatisfactory service, including an unfortunate hair incident, suggest room for improvement. While the food is praised for its flavor and quick preparation, some find the authenticity lacking, given the area's vibrant Chinese community. Overall, it’s a mixed bag, appealing to some while leaving others dissatisfied with their dining experience.

Last update: 17.01.2026 from: Evangeline

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★ 2.9 / 5 from 13 reviews

Was Ángel Novillo Morán at Chen's Restaurant a mag?
Chen's consistently provides an amazing dining experience! We arrived with nine friends and were seated perfectly so that we could all be together. The food is outstanding—make sure to try the chicken with black beans and the sweet and sour chicken! View all feedback.

What Evangeline E dislikes about Chen's Restaurant:
I had a very disappointing experience at this restaurant, and the customer service was the worst I’ve ever encountered. I discovered a brown hair in my meal, but the waitress insisted it might belong to me, even though I'm blonde! View all feedback.

Katrin

26.12.2017

★ ★ ★ ★ ★

Pretty standard Chinese food place in the UW plazaI've been here multiple times and the quality of food here is usually consistent.

Dariana

09.07.2019

★ ★ ★ ★ ★

Ahhhhhaven't been here since about 3 or even 4 years ago, and nothing has changed.

Cynthia

12.01.2020

★ ★ ★ ★ ★

YES CHEN'S!! I question the cleanliness of Chen's every time I go there, but I LOVE the food!! I know people who refuse to visit Chen's, but there are 3

Evangeline

13.10.2023

★ ★ ★ ★ ★

I had a very disappointing experience at this restaurant, and the customer service was the worst I’ve ever encountered. I discovered a brown hair in my meal, but the waitress insisted it might belong to me, even though I'm blonde!

Evangeline

13.10.2023

★ ★ ★ ★ ★

I had a terrible experience at this restaurant, and it was honestly the worst customer service I've ever encountered. I found a brunette hair in my food, but the waitress insisted it might be my own hair, despite the fact that I'm blonde.

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