Hy-vee Market Grille Express - Waterloo

We live to eat here. The best is the Mac n cheese burger

I am not sure if customer service even matters since the change to express. First off the gal at the register had no clue as to what she was doing...and had no clue what was on the menu and argued about when she handed me mugs for tea and coffee that were still dirty. She stated they were cleaned just stained...when I showed her otherwise then I got clean mugs. When she handed me the ticket to sign it was not even mine but the last person who had bought something. Then thebest is when I went to get my hot tea there were no tea bags and asking for one was like asked her something I had no right to. I believe it is really time to try a new place were I am not left feeling like I went through a war zone to getmy breakfast.

The food was good, however, the cafe was dirty. Food, napkins, forks on the floor and high chairs. White hairs and dust on top of the coffee creamer holder. I hope that the food was safe.

The food was cold and had to wait one hour and 1/2 wait for our food

Food and staff is wonderful