Frankie's Family - Waterbury

The food is consistently fantastic. Although the drive-thru service was a bit slow on this particular night, the atmosphere remains comfortable as always.

The food is consistently excellent, the restaurant is clean, and the service is usually great. However, during my recent visit, I ordered ahead and was told it would be ready in 15 minutes. I arrived 20 minutes later and found no one in line, so I paid for my order. Unfortunately, my food wasn't ready, and I had to wait an additional 15 minutes while three other customers who arrived after me placed their orders and received their meals. I'm sure you can do better!

The food quality here is excellent, and the service is generally reliable. However, I had to lower my rating because I witnessed one of the female front counter workers adjust her pants with both hands and then handle food without washing her hands or changing her gloves. Now, whenever I see her at the counter, I choose to leave. Aside from that incident, the service and food are quite good. This review is for the Chase Avenue location.

Ordered a to-go order of turkey burger with lettuce, tomato, onion, crispy bacon, cheese mayo plus sweet potato fries. Just a little disappointed because the turkey patty looked so small on Portuguese roll, they was no cheese and no mayo. Customer service was awesome. The trainer did ask if everything looked okay but I didn't remove the bun to check.

Reminded myself why I don't go there very much. I can't understand why when you order a cheese burger with lettuce and ketchup, they can put the lettuce on but give you ketchup packets. Same with a hot dog mustard and relish. Both M and R packets. I paid you to make it. I want to eat it when I get it, not finish making it. Oh and then forget my fries. I'm just a customer. Well, WAS a customer.