Whaley's - Washington, D.C.

We loved this place. The only TRIVIAL comment would be that they served our main meal on small dishes rather than giving us larger dishes. Just seemed crowded o... read more We loved this place. The only TRIVIAL comment would be that they served our main meal on small dishes rather than giving us larger dishes. Just seemed crowded on the plate. But, overall, we loved it and planned to go back. Wait service was fantastic!

Food was very fresh yet salty. Service was pleasant yet Extremely slow. Recommend only go for the oysters only. read more Food was very fresh yet salty. Service was pleasant yet Extremely slow. Recommend only go for the oysters only.

We had such a great experience at Whaleys. Delicious food and great service. read more We had such a great experience at Whaleys. Delicious food and great service.

The food and service at this restaurant were excellent. The only downside was the presentation. We ordered the "Platte" menu and found that the coating lacked f... read more The food and service at this restaurant were excellent. The only downside was the presentation. We ordered the "Platte" menu and found that the coating lacked finesse and visual appeal. The dishes were just thrown onto the plate without any thought to presentation. Despite this, everything tasted great. The restaurant could definitely improve on their plating technique.

Train your staff to be solution-oriented when faced with customer issues. Our experience with E was disappointing - we asked for a kids menu and were told there... read more Train your staff to be solution-oriented when faced with customer issues. Our experience with E was disappointing - we asked for a kids menu and were told there wasn't one, leaving us scrambling to find something for our hungry 7-year-old. Despite spending over $100, we were only offered items from the fixed menu for restaurant week. When we saw a neighboring table receive hush puppies, we inquired and were told they were only available at the bar. Instead of simply pointing out where they could be found, E could have offered to bring some for us or suggested alternatives to accommodate our child. By teaching your staff to be proactive problem-solvers, you can ensure customer satisfaction and encourage repeat business.