Chipotle Mexican Grill - Washington DC

This chipotle is absolutely horrible. Majority of The staff is very unfriendly and rude, they don?t follow proper procedures, they are always understaffed, and their food station is always dirty. The food taste and quality is not good, and i feel like this establishment needs an intervention. There?s a reason that chipotle doesn?t get a lot of business

Just as good as an experience as you would expect from a chipotle. The food was prepared quickly, the staff were friendly and your typical chicken burrito bowl costs $11.11. I like this restaurant location because it is cheap, consistent and convenient.

The staff was arguing with each other, and the manager was being outrageously rude to another customer for impractical and inflexible reasons. Also, I found it a bit weird that the manager not only was talking so aggressively and mean to people that his saliva was perforating the ingredients on the line, but also when one of the team members was putting the ingredients onto my burrito he leaned over her and my food grazing my food and her with his stomach to replace something on the line. While I get that multitasking is sometimes necessary, the way he performed that task was extremely rude to his team member and me, and in addition super unsanitary. The whole environment of the restaurant was extremely discomforting and toxic, only two individuals (at the beginning of the line, and the end of the line) seemed to be putting an effort into being positive, efficient, and simply kind. It's sad to say that this is not the first time I have noticed huge problems with the team at this location, and honestly poor work ethic and communications, lack of efficiency and basic inventory, and just poor customer service seem to be recurring difficulties with several Chipotle branches lately. Maybe it's a management/leadership issue, I don't know, and while I want to care it might be best for me to only pick up deliveries from chipotle from now on. There are several small business Mexican restaurants in the area with quality food and great vibes that deserve my coin. Convenience is not so important that we trade our mental and emotional health for it. It is not worth it at all.

I frequently order from this location through Uber Eats (closest to my house) and have been told on a numerous of occasions by my Uber drivers that they charge customers for the vinaigrette dressing and sometimes they do not. As a long time customer and have visited several locations within the DMV and in other states, Chipotle has never charged their customers for this. Is this a new policy?

This might be the worst location in DC. Rude employees, terrible customer service and on top of that they are always out of the basic stuff. They start closing up at 9 and refuse to make everything else cause they want to leave early. Chipotle y?all have to do better.