Chipotle Mexican Grill - Washington

Online orders are wrong more often than they are right. Sometimes you will be missing entire menu items you ordered, and you are out of luck. No refunds given. The food is usually decent, but I am not willing to roll the dice on whether I will get what I paid for.

It's a disaster, it's really dirty and no one cleans, the trash is so full and no ones do anything to take it out, the bahrooms are really dirty.

Ordered a veggie burrito but walked away without it. They were out of guacamole but no sign notification at the beginning of the order line. Veggie bowls come with guacamole included so guac-leas burrito is a deal breaker for me. I found out there was no guac once my bowl was served, but despite the disappointment I wanted to take it to avoid food waste. So I asked if I could come back for a guac serving another day, or take another side, but the staff was so rude they basically prompted me to leave for even asking. Never coming back to this chipotle. I recommend management speaks to the 4pm staff on 10/30 and improve their terrible costumer service. It?s not hard to let customers know there is no guacamole before they take their order, nor to try to find a solution with the customer instead of just dismissing them and claiming there is a guac shortage.

Disappointed. 6:00 on Saturday evening no plastic ware, no ice, dirty tables. Guy on the grill is on his phone. I am told 10 minutes for chicken. No manager in site. Trash is full. One of the worst Chipotle's I have ever eaten at.

Delicious pollo asado bowl, brown rice, black beans, lettuce, cheese, sour cream and salsa. Would go back. For a fast food chain, interior was fine.