Chipotle Mexican Grill - Warren
Chipotle Mexican Grill
Description
This restaurant showcases a spectrum of experiences, ranging from exceptional service to significant shortcomings. On one hand, friendly staff provide attentive service and cater effectively to dietary restrictions, ensuring allergen-free meals with clean utensils. Conversely, many patrons express frustration over deteriorating food quality, incomplete orders, and unresponsive management. Issues like limited ingredient availability and inadequate portion sizes have led to disappointing visits, dampening enthusiasm for online orders. While some customers appreciate the ambiance and friendly staff, recurring problems suggest a need for improved consistency and management oversight to elevate the dining experience.
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Feedback
Today was my first time eating at a Chipotle restaurant, and I got three tacos, and they were very delicious, but a little bit too hot, but still delicious nonetheless. When I came in, there was a line, but it was a short one, and the staff were really nice and friendly, and I really loved how they had white and brown rices as options for vegetarians and vegan such as myself.
I placed a pickup order and included a drink. However, the cup I needed to fill my drink wasn’t in the bag. A friend picked up the order for me and didn’t notice that something was missing. I've been trying to get a refund through the website and over the phone, but both automated systems just loop endlessly, and I can't reach anyone at the store. It looks like I'll need to go in person to get this resolved.
We visited for lunch on May 29th and I want to commend the staff member who handled two customers that seemed inexperienced in dining out. I'll be cautious in my comments about them, but the person preparing the burritos definitely deserved a longer break after dealing with their questions and requests. Now, onto the food. As always, Chipotle delivers superb quality and freshness in their ingredients. I opted for the Carne Asada bowl loaded with everything, while my wife chose her usual grilled chicken. It was an excellent lunch at a reasonable price.
This place is a mess. I had a catering order today. Supposed to be ready for pick up at 11am. Didn’t have the food ready until 11:40. When I arrived at my catering event, they left out almost 1/2 the order. Do not use this Chipotle for your catering events unless you want problems.
Menu
Drinks
Bowls
Grain Freedom BowlSupergreens; Chicken; Tomatillo Red‐Chili Salsa; Fresh Tomato Salsa; Sour Cream; Cheese
$11.7Lifestyle Bowls
Balanced Macros BowlLight Rice; Black Beans; Chicken; Fajita Veggies; Fresh Tomato Salsa; Guacamole; & Extra Romaine Lettuce 61g Carbs; 45g Protein; 33g Fat
$15.1$11.7
Menu PDF
FAQ
More information
QR-Code for the menu
