Dunkin' - Warner
Dunkin'
Description
Located inside an Irving gas station, this Dunkin' serves reliably fresh donuts but suffers from wildly inconsistent coffee — from bitter brews to mismeasured cream and caramel — that customers sometimes discard. Service is hit-or-miss, with reports of inattentive or curt staff and signs of poor management; the drive-thru is intermittently closed and counter service can end by noon. Convenient for quick pastry runs, but come with modest expectations for drink quality and customer care.
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This location is severely understaffed, which caused my family to wait in line for over 20 minutes just to get coffee and breakfast sandwiches. The dining room is frequently closed, and online orders are often disabled due to staffing shortages. Despite the lengthy wait, we ended up leaving without receiving everything we ordered. It was a relatively simple order that couldn't be fulfilled in nearly 25 minutes.
Not to bad, but they can never seem to get my coffee right. For instance the last time I went there they put way to much cream in it and the time before that they put hardly any Carmel in it.
Every single time I come here I have a poor experience where they're either joking around and don't make your order or very rude. I don't understand how these people aren't managed better. They have it easy and get off earlier than most Dunkins. So what's the problem with this place?
Odd hours and they stop making espresso coffee more then a hour before they close and the drive thru is open only sometimes.
The drive-thru is always closed and they stop serving at noon, even though there are five employees just standing around doing nothing. This place has really gone downhill.
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