The Mason's Arms - Wandsworth

Where do I start? the place is disgustingly dirty from the sticky floors, clogged toilets and the unhinged tables. I was accompanied by 5 friends who were hoping to get a roast. We got to the table at 5:55pm to be told that the chefs threw all of the roasts out and there is now no roasts for the day whilst the staff indulged into their roasts whenever they got a break.. After this, when my friend ordered a chicken burger, he wanted to share this with his girlfriend so he asked the waitress does the chef have a good knife in the back where he can cut this in half properly to which she replied No, I am afraid you have to do this yourself as we do not do this here.. Shocked already, we proceeded to move on and when my other friend was ordering a drink, the barman goes cant you see that I am busy??? absolute terrible hospitality. Then I went to the bar to order a drink and the staff were cleaning up, I said can I please have a gls of wine to which they responded can you not tell I am doing something to which then I decided I DID NOT WANT TO GIVE ANYMORE MONEY TO THIS PLACE. One of the waiters with his pants around his ankles then brakes a glass beside our table and just leaves this there for other people to get injured. Then I ask again, please can I have a gls of wine to which he said to be honest man, we are closing in an hour so I am not bothered to open up a new tab I dont know why he thought we needed a new tab as we were paying as you go?????? To conclude, just dont bother going, there is so many other cool/welcoming places in London like another pub closer to Battersea Powerstation who were sooo happy to welcome us (and they were closing in 15 mins). If you do decided to go, best of luck. To the team, maybe consider hiring new people? or atleast provide training to motivate because they are all useless.

The food in question is a cheeseburger for £16.95 which is so bad I could not compare it to anything I have had before it was small in every way and they used the cheapest ingredients. I never complain normally but the manager handled my complaint so badly to top it off,trying to pass the blame on to the owners and not accepting responsibility for this shambles.

Shocking! Absolutely shocking. This is the kind of burger I would expect out of an A-road layby..£16.95 for this.

Photo says it all. Feel robbed (yes this is meant to be an adults portion). Would be interested to see what the kids portion looks like… First time and last time. visited 07/04/2023 for lunch.

From the moment we walked in the door the staff of The Masons Arms made us feel extremely welcome and everyone made every effort possible to make our experience in the pub perfect. Vanessa was excellent, she provided great service and made recommendations and provided samples of the extensive beers and ales on request. The food arrived promptly and was of a high standard. We highly recommend paying a visit to this perfectly presented historical gem in Battersea. Thank you to everyone for a lovely afternoon. We will definitely be back. Al and Kerry