Kfc - Walsall

#6 - Fast Food - Walsall, Chicken, French

Kfc

Kfc
2.3 / 5 (4852 reviews)

Description

Despite a few positive aspects, the reviews for this restaurant seem to be overwhelmingly negative. Customers have complained about issues with their food being cold, poorly made, and missing items. The cleanliness of the restaurant, particularly the toilets, has also been a concern. Some patrons have noted that staff seem disorganized and orders often get mixed up. However, there were a few compliments on the selection of healthier options and the friendliness of the employees. Overall, it appears that this KFC location may need to address several issues in order to improve its customer satisfaction and reputation.

Last update: 17.01.2026 from: Lorna

Feedback

★ 2.3 / 5 from 4852 reviews
zoe41-1
13.12.2022

The selection of salads, packings and healthier drinks allows me to feel less guilty about fast eating and the increasing number of vegetarian options is estimated. Eat was hot and tasty, all portion sizes were good, but the drinks are often wrong or even not there, the same for dives. While I know that to busy times the staff want to move the waiting queue, it seems to be intuitiw to get so inept order properly, as this only means that customers who review their order before they enjoy the waiting queue again to get their order changed, adding the waiting time.

carrie-reid-1
05.01.2022

This place is absolutely useless. Ordered up food today and waited minutes. Then went down to see them and they had no clue what they were doing. It arrive another minutes later cold and the wrong order. NEVER going there again

zmurray-squirrel9
05.01.2022

I order three meals from kfc asking for items to be removed this wasn’t done and when I tried to rectify it they told me all I call do was call an over priced number and bad luck basically, there was no sauce, salt, wipes...the burgers just thrown in, complete disgrace tbf, avoid if possible as you will be disappointed........

lorna-h-school5
24.08.2024

I ordered a Boneless Banquet and 4 hot wings with the intention of sharing it with my son. However, I was disappointed by the size of the meal - it was too small to be considered a "Banquet." The food came in a large box, but the portion size was lacking. I had to double-check with the staff to make sure I received the correct order. Additionally, when I complained about missing hot wings, I was told I wasn't charged for them and there was no apology. The meal, priced at £9.99, included 3 strips, popcorn chicken, chips, beans, and a drink, which I felt was more suitable for a children's meal. Overall, I was not satisfied with the portion size and the service and felt like I was overcharged. I won't be returning.

maria-g-fox4651
24.08.2024

I had to wait 15-20 minutes in the drive-thru for 6 hot wings. The service was very slow and they need to improve it drastically. I even had to call to remind them that I was still waiting in the car park.

FAQ

A little farther away is Bescot Stadium, where you can also access the public transportation.

The diner and its premises are wheelchair accessible and thus reachable with a wheelchair or physical disabilities.

More information

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