Kfc - Walsall

#6 - Fast Food - Walsall, Chicken, French

Kfc

Kfc
2.3 / 5 (4852 reviews)

Description

Despite a few positive aspects, the reviews for this restaurant seem to be overwhelmingly negative. Customers have complained about issues with their food being cold, poorly made, and missing items. The cleanliness of the restaurant, particularly the toilets, has also been a concern. Some patrons have noted that staff seem disorganized and orders often get mixed up. However, there were a few compliments on the selection of healthier options and the friendliness of the employees. Overall, it appears that this KFC location may need to address several issues in order to improve its customer satisfaction and reputation.

Last update: 17.01.2026 from: hanniewalmsley

Feedback

★ 2.3 / 5 from 4852 reviews
lorna-h-school5
24.08.2024

I ordered a Boneless Banquet and 4 hot wings with the intention of sharing it with my son. However, I was disappointed by the size of the meal - it was too small to be considered a "Banquet." The food came in a large box, but the portion size was lacking. I had to double-check with the staff to make sure I received the correct order. Additionally, when I complained about missing hot wings, I was told I wasn't charged for them and there was no apology. The meal, priced at £9.99, included 3 strips, popcorn chicken, chips, beans, and a drink, which I felt was more suitable for a children's meal. Overall, I was not satisfied with the portion size and the service and felt like I was overcharged. I won't be returning.

maria-g-fox4651
24.08.2024

I had to wait 15-20 minutes in the drive-thru for 6 hot wings. The service was very slow and they need to improve it drastically. I even had to call to remind them that I was still waiting in the car park.

tracey27963
24.08.2024

The chicken was cold and took approximately 30 minutes from ordering to delivery. The fries were terrible and covered in a strange seasoning that tasted like pepper. I wish they just had plain fries instead. I won't be ordering from or visiting KFC again anytime soon.

hanniewalmsley
24.08.2024

Awful. Very dirty inside. The toilets were Revoluting saw rats outside by the overflowing bins. Would not go back.

jenny
24.08.2024

Was really expensive, nothing like the photos. Quarter of a slice of cheese, barely any chips, tortilla wrap looked pale, 2 bits of chicken. Staff looked unhygienic.

FAQ

A little farther away is Bescot Stadium, where you can also access the public transportation.

The diner and its premises are wheelchair accessible and thus reachable with a wheelchair or physical disabilities.

More information

Suggested nearby restaurants.