Reviews - Wingstop
Reviews summary
Despite offering some appealing menu items, recent visits to this restaurant have been marred by disheartening customer service and operational inefficiencies. Patrons have encountered long wait times for orders, cold and incorrect food, and unsanitary conditions within the establishment. While some staff appear overwhelmed, the presence of a dedicated new manager raises hopes for improvement. Amidst the chaos, there are still glimpses of potential, driven by a commitment to customer satisfaction. Nevertheless, significant changes are necessary to reclaim a positive dining experience, leaving diners hopeful yet cautious about future visits.
Reviews from various users
Last update : 23.03.2025
Ordered a chicken sandwich and 4 bites in I realized it was VERY raw. Don?t go to this location, any other location except for this one, something always goes wrong
Edit: from 1start to 4 starts I'm telling everybody to give this place a second chance, they are doing way better now with Maria Yesterday after several months I decided to go back to Wingstop even to they fail me three times in a row. Well Maria tookcare of me, great costumer service, she did everything and more to make sure we had a great experience. Y'all need moreemployees like her. They forgot my 3blue cheese. Called 4 times nobody pick up. If I'm ordering out is because I don't havetime, if I pick it up by the time I comeback home my food will be ice cold. What's the point in buying from y'all when I have tomicrowave it. And the Gas price been so high and I have to make an extra trip bcs of yall
Today at 7:15 I called the location twice and was put on hold for 5 mins each then I was hung up on, twice. I went in to pick up the food and was lied to by an employee named Austin. Austin told me it would be an hour wait on food, then when his managerapproached he told me ?no I?m just kidding I?m just kidding you can order?. When I finally got the order the fries wereunseasoned and no ranch. I didn?t have an order number but the check number is 10039.
I never had a problem with Wingstop but this time I did. I had order delivered and they did not give me what I ordered. I usually order the same thing lemon pepper and parmersha cheese. Instead of parmesha cheese I got atomic hot. When I calledwingtip to let them know they said I had to bring it back to them. What is the point of delivery, if I wanted to get out I wouldhave gone to pick up my order. So right now I am very unhappy with wingtip. The customer service sucked.
Ordered thru doordash at 10:45 and didn?t get told my order was stolen until 12:10 ???? idk if it was just the stores fault or if the first dasher named Dasia took the food and reassigned the order. But my food couldn?t be remade because they closed at12.
Last update : 15.04.2023
The General Manager Chris of this business is an excellent manager because he goes his way to make sure the store takes care of. He also takes care of his employees. Chris makes sure the whole food is in the bag, and all the condiments are included. Chris is also a gentleman and very nice.
You have great wings! I mean, it's WingStop. Staff at this location are great. They are kind and do their best. However, this location is roughly underused. They were on average about 1 hour to get orders on an early Saturday night. In addition, the (shifted) manager was somehow an idiot to the employees who worked hard to get orders. For these reasons, I must give this place three stars. To manage this location: manage managers. guide. You need to hire some guides.
Not sure what the issue is with this place but they can NEVER get our order right. I?m just going to stop going. Ordered Hot Lemon flavor received absolutely no lemon pepper seasoning. I know I should check but when ordering on my lunch break I don?t have much time to wait for them to correct their mistake.
Every time I order from here either my order is wrong or the wait time far exceeds the time stated my order will be ready. I ordered a 8 piece combo with my wings well done and extra ranch. I got a 6 piece with the wings all soft, which I hate and no extra ranch but was charged for an 8 piece. As expensive as they are, my order should at least be correct.
