Subway - Waco

Entered store around 10:50 p.m. when clearly stated hours are until 11:30 p.m. I was informed upon entering the weight would be extensive because the worker wan... read more Entered store around 10:50 p.m. when clearly stated hours are until 11:30 p.m. I was informed upon entering the weight would be extensive because the worker wanted to do things to prepare for tomorrow's shift. having worked in a restaurant I'm well aware you do those things after the restaurant closes not while you actively have to serve customers. Very disappointed with the service likely will not return

"The prices at this restaurant are great for those on a budget, and the two guys working here are awesome. They are willing to help out students with discounts... read more "The prices at this restaurant are great for those on a budget, and the two guys working here are awesome. They are willing to help out students with discounts or coupons. I will definitely be returning to this Subway."

This is a typical Subway located inside a gas station. I did find that it took longer than usual to make sandwiches for everyone in line. However, on the positi... read more This is a typical Subway located inside a gas station. I did find that it took longer than usual to make sandwiches for everyone in line. However, on the positive side, my sandwich was put together carefully and not the usual mess that I have encountered at other Subway locations. It seemed like some of the employees were still in training. Overall, it was not a terrible experience.

So normally I order here for work related needs. I’m a facilitator and we often have food at the meetings I facilitate. Normally the service is okay but on yest... read more So normally I order here for work related needs. I’m a facilitator and we often have food at the meetings I facilitate. Normally the service is okay but on yesterday it was ABSOLUTELY HORRIBLE. Quite frankly it was obvious that no one cared that I was not satisfied with the service I received. To start I had a tray that was scheduled for pick up at 11 am.. I was running behind because I had a emergency that morning. When I arrived at about 11:20 one of the employees was RUSHING to make the sandwich tray. I was irritated because I was already running late and had a meeting out of town. Instead of being rude and disgruntal I just told them I would be right back, because I needed to purchase plates anyway. When I returned about ten minutes later the tray was ready.. so I thought. The employee brought me the bag with the sandwich’s and condiments. I briefly looked through the bag to make sure I had peppers.. when I didn’t see any I went BACK into the store to make sure I had everything. The employees assured me everything was in the bag, so I left .. heading out of town. As I got on the road something told me to check my order.. low and behold the chips were not in the bag. So I called the store to make sure she hadn’t put them somewhere and I just didn’t see them. The employee answered the phone and let me know that the chips were at the store. Sooo, I had to turn around, and drive thirty minutes back into town to get the chips for the meeting. When I arrived at the store the employee wasn’t even apologetic.. she just handed me the bag and went right back to work. I asked to speak with a manager but she said a manger wasn’t there but she’d give the manager my number so they could call me. She said it was illegal for her to give me the managers number.. let’s just say I have not heard from a manager at this point. I WILL NEVER ORDER FROM THERE AGAIN! Don’t go there if you don’t have to.. And the sandwiches were poorly made as well!

I mobile ordered a sandwich from them about 40 minutes before closing time and the app accepted my order and charged me, but when I arrived to pick it up the st... read more I mobile ordered a sandwich from them about 40 minutes before closing time and the app accepted my order and charged me, but when I arrived to pick it up the store was closed. I tried calling them that night and the day after and nobody picked up my calls.