Subway - Waco
Subway
Description
A recent visit to a local Subway highlighted the blend of customer satisfaction challenges and commendable service. Despite the advertised closing time, several patrons expressed frustration after being denied service shortly before close. Additionally, an incident involving an incomplete order left one customer disappointed and without resolution from management. Conversely, some guests appreciated the budget-friendly prices and supportive staff—particularly for students seeking discounts. While service efficiency appears inconsistent, with noted delays and training issues, many still find quality in their sandwiches, suggesting potential for improvement and a dedicated customer base amidst the challenges.
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Entered store around 10:50 p.m. when clearly stated hours are until 11:30 p.m. I was informed upon entering the weight would be extensive because the worker wanted to do things to prepare for tomorrow's shift. having worked in a restaurant I'm well aware you do those things after the restaurant closes not while you actively have to serve customers. Very disappointed with the service likely will not return
"The prices at this restaurant are great for those on a budget, and the two guys working here are awesome. They are willing to help out students with discounts or coupons. I will definitely be returning to this Subway."
This is a typical Subway located inside a gas station. I did find that it took longer than usual to make sandwiches for everyone in line. However, on the positive side, my sandwich was put together carefully and not the usual mess that I have encountered at other Subway locations. It seemed like some of the employees were still in training. Overall, it was not a terrible experience.
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