Burger King - Waco

This place is about 15 minutes away from the place I was originally going to ,and I felt that this review needed to happen! I am so ELATED. I felt lighthearted,... read more This place is about 15 minutes away from the place I was originally going to ,and I felt that this review needed to happen! I am so ELATED. I felt lighthearted, happier, peaceful, and genuinely cared for. I felt the eperience of EXTRAORDINARY customerservice at THIS location. The team present right now is one that you cannot miss, They are a dream team If I had my ownestablishment. I had the absolute pleasure to experience customer service, I mean good customer service is not very commonanymore. All of them greeted me Coming into the entrance I felt like a celebrity, They were very attentive and prompt. Ialmost gave up on the idea Of the experience existing anymore. But today I 'm grateful for this experience of customer service. They didn 't know that just the one week ago the location on New Road Loath their job! The assistant manager Was carelessrude outwardly in front of customers and to this customer. And she robbed me Because she didn 't know how to do the math on herhead that if someone gives you a $20 bill and you 're giving them a refund give them back that $20 bill. Whoever hired her as anassistant manager took the big L Often when you lead by example and you don 't want to be there the entire store wears thatenergy. She refused to give me the rest of my money back So I called corporate and reported her After I called the policebecause she literally robbed me. I lost a lot of confidence in Burger King after that because I feel like customer service ingeneral is going down the potty. But, When I entered this new location at 1601 I came guarded and unsure but I left full ofzest! kudos kudos kudos somebody please. Give these men some praises if you go to this location. They absolutely deserve it. Ifeel like these same group of people should go to different restaurants in general and train Staff on how to bring that energyback. I understand that people Are just rude sometimes. Customers can be Careless selfish , when someone is tryin

Three times in the past month, this store has either been unable to serve basic menu items, such as eggs and hashbrowns, or even to receive payment other than c... read more Three times in the past month, this store has either been unable to serve basic menu items, such as eggs and hashbrowns, or even to receive payment other than cash. How they're on business is beyond me. Won't be getting my patronage again.

It was a Burger King that is all I can say about that. The staff was very professional and the restaurant was clean. The food was on par with what you would exp... read more It was a Burger King that is all I can say about that. The staff was very professional and the restaurant was clean. The food was on par with what you would expect at a Burger King. The best part was the lobby was open, not many of those stillavailable.

Pay your employees more! Severely understaffed, wait time is atrocious and the girl running the lobby register is vomiting in the trash between customers. The s... read more Pay your employees more! Severely understaffed, wait time is atrocious and the girl running the lobby register is vomiting in the trash between customers. The staff that is here were accommodating which is all I ask from a fast food establishment. Edit: lobby door was just locked with 10 people in the lobby. There are no emergency push bars on the doors.

Literally sat in the drive through for over 30 minutes after ordering my breakfast waiting for my food. They aren?t busy. There have been 4 vehicles other than... read more Literally sat in the drive through for over 30 minutes after ordering my breakfast waiting for my food. They aren?t busy. There have been 4 vehicles other than mine within that 30 minutes. I understand the worker shortage, but this is beyond ridiculous. Ihave had time to write this review while still waiting on the food.