Лубенська Слобода

Frankly humiliating attitude towards visitors !!!!! For the second time, the employees with their advice pushed back... Service: 1 Location: 5

Stopped at Burgernaya for a bite to eat while traveling. I liked everything. A convenient entrance, a friendly girl-waiter met at the entrance, quickly accepted the order and after a few minutes brought drinks. We ordered burgers and they turned out to be VERY tasty. We will definitely stop by again!

A beautiful hotel, excellent rooms, in which everything is thought out to the smallest detail, I was especially pleased with the placement of air conditioners, which, thank you, are not directed to the beds. The rooms are clean, good bedding, comfortable beds. A big thank you to the maids for their work! The pool area is very beautiful, clean, but the staff... it 's a nightmare. All vacation impressions were spoiled by the staff at the pool and at the pool bar. Apparently, they were recruited for work on the level of rudeness! You can 't open the umbrella, because there aren 't many vacationers, like, lie down somewhere else... I 'm sorry, but I paid the money, and I didn 't come to someone 's house and demand something there, and I have the right to choose the place where I feel comfortable. At the bar, you should not wait for hospitality and any suggestions for food or drinks. And when I was offered to add a variety of cocktails to the menu, because you can 't replace sprite with water, I was told that I should REPORT YOURSELF that they have their own list of drinks in the establishment. I appeal to the owners of the Lubenska Sloboda complex, you have luxurious rooms, a nice pool, but please do something about your staff and their rudeness to visitors, you have a really nice place, but all the good impressions are spoiled! We had the impression that we are not paying the money and should be served, but they are paying us, and do not ask for anything extra, because they will answer you lazily and with a sour face.... Judging by the previous reviews, we are not the only ones like that, but for some reason the management is not taking any action to fix it!

We rested with children in the aqua zone, and for them, as well as for adults, there is no normal food, only alcohol, ice cream, sandwiches, fries, nuggets, a one-year-old child will not eat such things, they are not allowed to bring their own food, you need to dress up and go out to order in a restaurant in which they don't even bring utensils (that is, eat with your hands It is not convenient that there is no terminal and you run to refill this bracelet at the counter, you wait a long time for food, bring it, clean it yourself, the children's pool is cold, but they write that it is heated (there is no heating Among the pluses, I can highlight the bungalow (but there are 2 of them if you have time and it is clean We were there for the first time and went based on very good reviews, but before going, I called in the middle of the morning to clarify the details and possibly reserve a place (I remind you that I was with children for greater comfort . But after rest, you still need to take towels with you (but the bungalows are cleaned after visitors and they cannot be taken away by employees? The conclusion is as follows: the pool is nice, the bungalow is nice, but all other services cover all this and I don't want to come back anymore

The burgers are not tasty, the sauce for the fries is also so-so. I never understood why they served me onions and cabbage separately in a small bucket with all this? Service: 5 Location: 5