Joe's Pizza - Village of Whitesboro

Carla who apparently runs the place because Joe had surgery called us over 20 minutes before they closed to tell us, you need to have everything picked up by quarter of 9 because they have lives and kids that want to get home to.... She said Joe had surgery and he is not there so she's running the place, It says they close at 9:00 after we told her. We're recording her phone call to us on the way 25 minutes before and there. She changed her story too They close at 9 :00 and they just want to leave, she was very rude. The condescending smiles when she was telling us her dad is best friends with Joe..... And she's running the place because Joe is unable to..... Not okay!!! We will of course always order from Joe!! our whole family We grew up with Joe's Pizza and he is amazing!!! But the way my sister and I were treated tonight was a huge shocker because Joe would never stand for some random woman treating customers like she is!! This Carla, You need to learn something about customer service and how to treat your customers because the way you spoke to my sister tonight was not okay, Not to mention even after my sister said she's on depressio medicine and mental health is not easy for her right now and she's very laid-back and not okay. You treated her like she was some bum down the road on the corner........ I cannot wait until Joe comes back and he can learn and see what his employee did and how she treated people. I don't know why you left this woman in charge, but if you close at 9:00 you should not be having the person in charge, call people to tell them that they need to pick up their food by quarter of nine because they need to walk out of that building at 9:00 because they have kids and lives?? I've worked in so many pizzerias and customer service Businesses and customers come first!!! Yes you do have those customers that are too much, but my sister was very polite and nice with what she said and so was I. But I was very blunt, I know for a fact that Joe from Joe's pizzeria in whitesboro would not be okay with how his customers were treated tonight!! Carla, you are not a good person and the way you treated your boss's customers tonight, with the condescending smiles and the Not very nice things you said would not be okay if he heard it himself!!!I will always give Joe's Pizza five stars because Joe is amazing and does so much for the community!!! But I'm giving it one star for Carla. That is the reason and spreading the news about this woman because that's not okay to treat customers like that or anybody like that for that matter!!! Even if you're having a bad day, you do not treat people like that 100

I took almost 45 minutes for pizza and wings. Had been told it would be 30 minutes. After waiting that long the food should have been piping hot.

Please teach your cooks to understand how to make a pizza crispy. Two separate times I asked for crispy pizza and got just about under cooked pizza. Love the taste hate the texture

Good pizza. typical utica thick pizza cut square. they need an app to better coordinate pick up times, etc.

I don't know what all these positive reviews are about, or why I saw so many customers, but this was a disappointment, and that is being generous.I ordered earlier in the day for a later scheduled pickup. I was very much looking forward to some upside-down style pizza and tenders a reviewer said were fantastic (or something to that effect . I arrived about five minutes early, and my pizza was done, but my order of Buffalo tenders was not. I know this because the open kitchen and seating layout allows you to hear most everything. About 10 minutes after my pickup time, my tenders were ready and my order was brought out to me. I was a little annoyed since I placed my order hours prior, but it wasn't a big deal. I understand places get busy.I was within a 1 minute walk, so I was excited for some fresh hot food. Well, what I got was warm upside-down pizza(? now tasting more like tomato pie. There was plenty of sausage, a full layer across the entire pizza, but I couldn't taste it. For the matter, I couldn't taste much of anything. I don't know where my onions are, because I certainly can't taste or feel those in my mouth. The crushed tomato sauce just tasted like wetness, not even water, just wetness.Reviewers warned against par-baked dough, but I've made, eaten, and used dough like this in the past those mostly came out great. But this was just flavorless, chewy bread.I was so excited for the Buffalo tenders following my disappointment with this pizza-like food. I know when they're tossed they soak up some sauce and become less crispy, but these were already pure sog, just wet bread and tough chicken. They forgot to include my bleu cheese dressing, so I walked back over to get some. I was given my forgotten bleu cheese with no contest, but the bleu cheese could not save the chicken.Most of this meal ended up in the trash and I'm left wondering what establishment I should brave next considering my continuing and prevailing hunger. Save your money; I should have.