Insula - Vila Do Porto

Very friendly people serving homely food in a very nice hotel, never had a problem during a week of stay in a congress held at the hotel read more Very friendly people serving homely food in a very nice hotel, never had a problem during a week of stay in a congress held at the hotel

Although this restaurant is a part of Hotel Santa Maria, it is also open to the general public. Me and my partner decided to have lunch there, imagining that ot... read more Although this restaurant is a part of Hotel Santa Maria, it is also open to the general public. Me and my partner decided to have lunch there, imagining that other places would be closed at 2pm on a Sunday. It all started with the weird feeling that there was no waiter in the room. But one did show up after a while and told us: Don 't despair, I 'll just pick up the orders from that other table. Then she came back to ask our dishes, and once again to ask for our beverages. Then a third time she came and gave me a beer explaining that it was not the local beer that I had asked... The flowers at our table were showing signs of very old age and there was even a spider making webs between the leafs. Finally, when the food came, my meat tasted awful with the distinctive aroma of frozen beef. My partner hoping to have nice vegetarian food was presented to a plate of overcooked fusilli with some clunky mixed frozen vegetables that were barely cooked, while the whole plate looked greasy and tasted like the beef on my plate. I liked nothing at this restaurant except for the young girl at the front desk who did her best to help us despite the obvious defects on her training. There is something definitely wrong with this restaurant and it feels like it 's definitely manager related.