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Boston Pizza received mixed reviews from customers. Some were disappointed with the lack of sauce on their pasta and cold dishes, while others enjoyed the jambalaya fettuccine and friendly staff. One reviewer found the pizza bland, while another was disappointed that the restaurant still offers straws. However, the Hillside location was highly praised for its exceptional service and delicious food, with one customer even traveling from out of town regularly to dine there. Overall, Boston Pizza offers a varied menu heavily influenced by Italian cuisine, with the potential for slow service during peak hours.

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