Boston Pizza - Vernon

Great service and yummy food Would definitely recommend Service: Dine in Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5

Food was Fair no snappy flavory Food: 2 Service: 4 Atmosphere: 3

Name of the staff: Ella R (as stated on the receipt Do not go to this restaurant. On May 16th at around 6 PM, my family and I ordered pizza, pasta, and wings to take back to our hotel. When we arrived at the hotel, we realized that the pizza was missing a sauce that should have been included. I called the restaurant, but the staff member I spoke to, who seemed to already be aware of the issue, did not apologize. They offered for us to come back and get the sauce or receive a credit, but when I asked if they could deliver it, they said there would be an additional charge without offering a sincere apology. Although I was upset, I decided to pick up the sauce myself since I was hungry and it was only a 10-minute round trip. However, when I got there, the staff member handed me the sauce without any apology. I was very disappointed as I had fond memories of enjoying their food in the past. As someone who has worked in the service industry for many years, I find this kind of attitude unacceptable. It was especially unpleasant as I wondered if it was an instance of racial discrimination, given that the restaurant was full of white customers and I am Asian. Staff training is urgently needed. Because of this experience, I will not be visiting this location or any other branches again, and I will advise others not to go either. I regret not thinking to take photos of the food because I was so upset. I'm disappointed that I can't give it a zero-star rating:

Service: Dine in Meal type: Lunch Price per person: CA$60–70 Food: 4 Service: 4 Atmosphere: 4

Fantastic food and above and beyond service from staff and management Thank you