Reviews
What Tamia King doesn't like about El Pollo Loco:
Almost everyone in line with me had a complaint about their order. A review that states that orders are not served properly and they are right. I ordered something small and 5 people got their food before I left to see my food on the side. Go somewhere else View all feedback. What Ettie Runte likes about El Pollo Loco:
The food is great! The chicken is always so golden and delicious! You can also have sides with your meal including rice, mashed potato, mac and cheese, beans and so much more! and don't forget the dips! View all feedback.
Reviews from various websites
This particular Polo Loco location is incredibly slow and inefficient. It took a total of 25 minutes from the time I placed my order to actually receiving my fo...
read moreThe restaurant is currently closed as of 8/10/22. I drove across town because the app wasn't accepting online orders, only to find a notice on the door that the...
read moreAlmost everyone in line with me had a complaint about their order. A review that states that orders are not served properly and they are right. I ordered someth...
read moreEating was good, but the line chef filling the orders was very slow. In addition, they were not completely the commands in the order they were entered by the co...
read moreI stopped by this restaurant for a quick meal and grabbed some delicious chicken to-go. I also used their restroom, which was well-maintained, although there wa...
read more{{ slotProps.result.comment | strip_tags | str_limit(160) | ucfirst }}
read morePolo Loco offers tantalizing food, particularly its golden, delicious chicken and a variety of satisfying sides. However, customer experiences reveal significant operational issues. Long wait times and order inaccuracies have left many frustrated, with patrons often waiting excessively for their meals. Despite the enticing menu, inefficiencies in service and a lack of organization seem to plague this location, leading to disappointing visits. Cleanliness is noted as satisfactory, and the outdoor patio is a pleasant space for dining. To enhance customer satisfaction, improvements in staff training and order management are essential. Overall, Polo Loco remains a culinary delight but requires urgent management reforms.