Wendy's - Venice

Went here with my husband this afternoon for burgers. 10/10. The burgers were HOT so much so that it was almost hard to hold them at first which I loved. All of... read more Went here with my husband this afternoon for burgers. 10/10. The burgers were HOT so much so that it was almost hard to hold them at first which I loved. All of the modifications on the burgers were correct. Drive through didn?t have a long wait. Only thing that could have been better was that there were no napkins in the bag. However, we did just go through a hurricaneso I?m assuming they probably just ran out.

Super sad, we just went through the drive-thru. It was about 7:35 on Sunday night and I got a large chili. I opened it up to start eating it and it was borderli... read more Super sad, we just went through the drive-thru. It was about 7:35 on Sunday night and I got a large chili. I opened it up to start eating it and it was borderline cold and they were scooping it out of a white container next to the drive-thru when wewent through but I thought wow! They're really serving up a lot of chili to have it right there but I think maybe it's sat thereway too long.

I’ve received the wrong order too many times, and I’m starting to wonder why I even bother. Every time I go through the drive-thru, I speak loudly and clearly,... read more I’ve received the wrong order too many times, and I’m starting to wonder why I even bother. Every time I go through the drive-thru, I speak loudly and clearly, yet I still don’t get what I ordered. Unfortunately, there’s always a line behind me, and I don’t want to hold anyone up, so I don’t check my bag until I get home. Twice I ordered spicy chicken nuggets and ended up with regular ones (yes, it does matter). Just now, I ordered a Junior Bacon Cheeseburger, but I got a regular small cheeseburger with onions and ketchup—the two ingredients I absolutely can’t stand. That’s precisely why I order the Junior Bacon, because it doesn’t have those toppings. I made the mistake of leaving without a receipt, so I can't follow up or file a formal complaint. I’m done. Usually, I’m an easy-going and forgiving person, but I just can’t tolerate such incompetence anymore.

I ordered through the app and selected drive-thru pickup. After waiting in line for 10 minutes, I was told I had to go inside, even though I specifically chose... read more I ordered through the app and selected drive-thru pickup. After waiting in line for 10 minutes, I was told I had to go inside, even though I specifically chose drive-thru. Then they said my order would be at the pickup area, but when I asked, it wasn’t there. Now I’ve been waiting another 10 minutes for my food. If I wanted to come inside, I would have chosen that option. The staff seemed lazy and poorly trained. I definitely won’t be returning to this location.

Almost every time I visit this Wendy’s location, my order is partially incorrect. However, my main reason for writing this review is my experience today. I orde... read more Almost every time I visit this Wendy’s location, my order is partially incorrect. However, my main reason for writing this review is my experience today. I ordered two kids' meals for my younger siblings and asked for bacon on both. It seemed the drive-thru attendant only added bacon to one because she didn’t hear me properly. When I pointed out the mistake, she insisted I hadn’t requested bacon on both. After going back and forth a few times, she finally took the burger back to add the bacon. Then, a much larger blonde woman, probably in her mid-30s, approached very aggressively, shoved the food into my hands, and walked away. We’ve had a separate unpleasant encounter with this same woman before, where she denied an item we had ordered and was even more hostile. Unfortunately, I don’t know their names. Overall, this location is very unprofessional, and I would recommend reconsidering eating here. The only time my order is ever correct is when the younger male manager with tattoos is working the drive-thru.