Wingstop - Van Nuys

I was having the saddest day but when I walked in the light skinned girl greeted me with compassion and I'm so thankful for people like her.. let's you know the... read more I was having the saddest day but when I walked in the light skinned girl greeted me with compassion and I'm so thankful for people like her.. let's you know there still is hope and good in the world. Thanks y'all the food was amazing and I'm pregnantand homeless I'm fittin to pass out????????

We called in an order and a young man told us it would be ready in 20 minutes. When we arrived exactly 20 minutes later, the doors were locked. A girl working a... read more We called in an order and a young man told us it would be ready in 20 minutes. When we arrived exactly 20 minutes later, the doors were locked. A girl working at the front was counting money and just giving "closed" signs. I called back, and instead of offering good customer service, she simply said, "We're closed," without acknowledging that we had already placed an order. The online hours said they close at midnight, but it was only 10:20 PM. Whatever the reason, she could have at least come to the door to inform us. Instead, she was very rude on the phone and hung up, saying, "There's nothing I can do." Today is Friday, July 22, 2022, at 10:30 PM. This is terrible customer service. We usually order from this location and hope to hear from a manager because this is unacceptable. Gas and time are expensive!

The staff preparing the food should definitely wear masks if they are coughing—it's absolutely disgusting to have sick people handling food. Yuck! The only reas... read more The staff preparing the food should definitely wear masks if they are coughing—it's absolutely disgusting to have sick people handling food. Yuck! The only reason I wouldn't give a 1 or 2-star rating is because when ordering a combo, you're not forced to get a sugary drink you don't want and won't drink, but still have to pay for. I really appreciate that drink substitutions are allowed. However, the one-hour wait time is terrible—please improve this!

The service at Wingstop was somewhat slow, but the customer service was friendly and helpful. Avoid ordering the Thigh Bites from the menu—they contain less tha... read more The service at Wingstop was somewhat slow, but the customer service was friendly and helpful. Avoid ordering the Thigh Bites from the menu—they contain less than 20% meat, with the remainder being mostly filler. Some pieces didn’t have any meat at all, making it a total letdown and a $7 waste. Wingstop does not offer dine-in and is open until 11 PM.

Sherell handled my order with remarkable accuracy and courtesy, providing exceptional customer service. Thank you, Wingstop, for having such a wonderful employe... read more Sherell handled my order with remarkable accuracy and courtesy, providing exceptional customer service. Thank you, Wingstop, for having such a wonderful employee!