Sushi Obsession - Vallejo

This was my first time to this place and I was super excited because I've been wanting to try there food. So I wanted a salmon hand skin roll and they no longer... read more This was my first time to this place and I was super excited because I've been wanting to try there food. So I wanted a salmon hand skin roll and they no longer carry it but still on the menu. Then I ordered a spicy tuna roll it was just a tuna roll thenI asked for it to be fried after the cashier went and walked around came back and I noticed my total went up and extra $5.00 Iasked what was 5 more dollars he said oh to have it fried no where near that roll did it say it charged now there were otheritems that specifically had that listed so I said please take that off. Then I asked for extra ginger which I was charged for.49 cents before I left I asked the person who helped me is the extra ginger in the bag they tell me yes it is they also askedme fork or chopstick I said chopstick neither was in the bag this place wasn't even that busy at the time I came in for you tomake my experience not a good one then I get the mixed tempura and the veggies were all the same except 1 carrot and the shrimp.I hope I hear back from a manager it's not about the money I spent it was the experience.

Sushi Obsession was a huge disappointment. I ordered the Poké bowl, and as a frequent sushi eater, I can say this was far from real sushi. I couldn't even finis... read more Sushi Obsession was a huge disappointment. I ordered the Poké bowl, and as a frequent sushi eater, I can say this was far from real sushi. I couldn't even finish half of it. When I requested a refund, they told me they only offer store credit. The service was lacking, and the overall atmosphere felt off. I usually avoid negative reviews, but with this experience, I had no choice. The menu did not meet my expectations at all.

I was disappointed with my experience at this restaurant. The first dish I ordered looked very different from the photo on the menu, as it had a very small port... read more I was disappointed with my experience at this restaurant. The first dish I ordered looked very different from the photo on the menu, as it had a very small portion of the main ingredient in the center, mostly filled with rice. The second dish, the Ninja roll, was overly large and the deep-fried salmon inside looked more like a paste than actual salmon. It was not appetizing and overall, I would not return to this restaurant or recommend it to others.

Came in for a take-out. Staff was super friendly upon entering. Greeted by staff and attended in a very nice manner by Vanessa. Didn?t have to wait very long. I... read more Came in for a take-out. Staff was super friendly upon entering. Greeted by staff and attended in a very nice manner by Vanessa. Didn?t have to wait very long. I would say no more than 5-10 mins. And their sushi nachos were Tasty. Props to the chef forbeing so quick and food presentation????????.

Visited your location on 07-21-22. I received really poor customer service the last time I was in here. I won't be coming back again because of it. Nor will my... read more Visited your location on 07-21-22. I received really poor customer service the last time I was in here. I won't be coming back again because of it. Nor will my family and friends. Employee was extremely rude to me when I came to pick up my order. Itseemed like she was not happy about something or having a bad day. I'm not sure. But good luck teaching your employees on howto provide great customer service. UPDATE: Then there needs to be proper training amongst ALL of your employees. Not oneperson ends up being trained properly then the others are not. Consistency is KEY. Balance is key. If not, then thisultimately ends up being the fault of the business NOT the consumer. Additionally, after her rude behavior was initiallycommenced, she continued to be rude to me after I came back and asked for some soy sauce which your business also consistentlyforgets about as well. Just seems to me that proper training needs to be better implemented. It takes only one bad experiencefor a consumer along with other consumers to not want to return. I would advise you to put more focus on the overall trainingof your employees in regards to customer service. Especially if they are interested in a pay check. Thank you for your timeand understanding that if you don't have any consumers, you don't have a business.