Watt's Family - Utica

I have enjoyed going to Watt’s for years for in restaurant and takeout. Excellent food. Wonderful friendly service. But something has changed. We ordered a bowl of their ham and bean soup. Skimpiest bowl ever. Tasted ok but needed cooked longer. Cornbread was not warmed after removing from cooler. And I was heartbroken to find that the butterscotch pie recipe has been changed or something but it definitely was not the pie they used to serve. I have been eating and making butterscotch from scratch all my life and watts used to taste authentic. No longer. Will miss having a restaurant that we always counted on for good meals to go to. Oh. The service was impeccable and friendly as always

Don't get the beef tips. The server was great though.

Wheelchair accessibility: Yes. They have a ramp and it appears to have enough room to get through.

Excellent country fried steak and gravy. The sides were very tasty. Great service from Theresa. Definitely a favorite on our trip.

I was very disappointed with Watts today. I ordered the catfish platter; 45 minutes later I was informed that the cooks were having trouble getting the center cooked. I chose cod to replace it; it was terrible 2/3 greasy, nasty crust and 1/3 cod meat. My wife 's fish tail was not cooked in the center. The older cashier man did not ask if everything was OK; he was promoting their delicious catfish to another customer. A young man stepped to register and I commented about the 'delicious ' catfish that I never received. His only response was 'sorry about that '. This is very poor customer care by both men. It should have been a free meal! It was my last time to visit Watts.